Ronda Wellman
LAS VEGAS,NV
Summary
Dynamic Cage Shift Manager at Sunset Station Casino with a proven track record in enhancing operational efficiency and staff performance. Expert in cash handling and regulatory compliance, I fostered a collaborative environment that improved customer satisfaction and reduced discrepancies. My leadership and problem-solving skills drove successful employee incentive programs, boosting morale and retention.
Overview
27
27
years of professional experience
Work History
Cage Shuft Manager
Sunset Station CasinoCasino
04.2021 - 04.2025
- Collaborated with other department managers to ensure seamless communication and coordination across the casino floor.
- Implemented effective employee scheduling strategies to maintain optimal staffing levels during peak periods while controlling labor costs.
- Improved operational efficiency by streamlining cage processes and implementing new procedures.
- Developed strong working relationships with staff members, fostering a team-oriented environment that promoted collaboration and job satisfaction.
- Contributed to the development of new policies and procedures that improved overall casino operations efficiency.
- Assessed staff performance regularly, providing constructive feedback and coaching to improve skills and productivity.
- Played an active role in the development and implementation of employee incentive programs to boost morale and retention.
- Enhanced customer satisfaction with prompt resolution of disputes and complaints, maintaining a professional demeanor at all times.
- Maintained open lines of communication with regulatory agencies, ensuring all necessary reporting was submitted accurately and on time.
- Maintained strict compliance with gaming regulations, conducting regular audits and addressing any issues proactively.
- Managed daily cash flow for smooth casino operations, ensuring accurate record-keeping and timely reporting.
- Reduced discrepancies in financial transactions by closely monitoring cashier activity and providing ongoing training.
- Conducted thorough investigations into variances or suspicious activities identified through audits or surveillance reports.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Maximized revenue generation by keeping close watch on table limits, game mix, and player ratings.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Utilized accurate exchange rates to redeem foreign currencies.
- Reconciled daily summaries of transactions and accurately counted funds to balance books using Software.
- Assisted guests with credit card advances, chip cash-outs and check cashing.
- Coordinated staff schedules, rotations and breaks.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Kept games fair by proactively identifying and removing suspected cheaters.
- Interviewed, hired and trained new gambling floor workers.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Interpreted and enforced rules for gameplay and betting limits.
- Compiled wager and payoff data for specific races and events for Type operational reporting.
Assistant Cage Supervisor
Fiesta Henderson Casino
01.1998 - 05.2020
- Fostered a positive work environment by providing clear communication and maintaining open lines of communication between staff members.
- Assisted in developing annual budgets for the Cage Department, helping control costs and maximize profitability for the casino operation.
- Monitored inventory levels of cash drawers, chips, tokens, vouchers, ensuring optimal availability during high-volume periods without compromising security measures in place for storage access restrictions or transportation procedures.
- Enhanced customer service standards by training employees on efficient and courteous interactions with casino patrons.
- Improved cash handling accuracy by implementing effective training programs for cage cashiers.
- Increased operational efficiency with a thorough understanding of all aspects of the Cage Department, including cashiering, credit, collections, and vault operations.
- Implemented cross-training initiatives among staff members to increase overall team knowledge and versatility within the department functions.
- Maintained compliance with gaming regulations by regularly reviewing and updating cage policies and procedures.
- Contributed to the ongoing success of the casino operation by actively participating in continuous improvement efforts designed to optimize Cage Department processes and efficiencies.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Ensured adherence to internal controls by conducting regular audits and addressing any identified issues promptly.
- Safeguarded company assets by enforcing strict security protocols within the cage area at all times.
- Collaborated with other departments as needed to facilitate seamless casino operations while maintaining high standards of professionalism throughout each interaction.
- Provided excellent customer service while resolving disputes or concerns regarding cage transactions, promoting patron satisfaction.
- Established strong relationships with external vendors and regulatory agencies to maintain smooth operations while adhering to all legal requirements.
- Reduced discrepancies in transaction records by closely monitoring daily cage operations and ensuring proper documentation.
- Performed paperwork required for monetary transactions.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
- Trained, supervised and evaluated workers.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Advised security guards to accompany patrons with large slot payouts to rooms or vehicles.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Utilized accurate exchange rates to redeem foreign currencies.
- Reconciled daily summaries of transactions and accurately counted funds to balance books using Software.
- Assisted guests with credit card advances, chip cash-outs and check cashing.
Education
GED - General Studies
Las Vegas High School
Las Vegas, NVSkills
- Motivational skills
- Cash handling expertise
- Policy enforcement
- Employee scheduling
- Casino regulations
- Staff training and development
- Regulatory compliance
- Casino operations
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Team leadership
- Active listening
- Decision-making
- Cash handling
- Relationship building
- Employee supervision
- Paperwork management
- Professionalism
- Customer complaint resolution
- Staff training
- Time management abilities
- Performance management
- Financial management
- Gaming regulations
- Gambling regulations compliance
- Surveillance monitoring
Accomplishments
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Professional Working
Timeline
Cage Shuft Manager
Sunset Station CasinoCasino
04.2021 - 04.2025
Assistant Cage Supervisor
Fiesta Henderson Casino
01.1998 - 05.2020
GED - General Studies
Las Vegas High School
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