Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RONDA WESTERMAN

Albuquerque,NM

Summary

Results-oriented professional with a proven track record in dispatch and office management. Successfully streamlined operations and coordinated daily dispatch operations for a team of 50. Proficient in using Service Titan to efficiently assign and prioritize tasks. Developed strong relationships with vendors to ensure timely delivery of supplies and materials. Skilled in recruitment, training, and onboarding of new staff members. Excellent communication and leadership abilities.


Overview

12
12
years of professional experience
1
1
Certification

Work History

Project Coordinator

DaBella
04.2025 - Current
  • Coordinated permit applications for construction and renovation projects, ensuring timely approvals.
    • Communicated with regulatory agencies to maintain compliance with local laws and regulations.
    • Facilitated client understanding of permit requirements and procedures to enhance project readiness.
    • Managed communication between clients and contractors to ensure efficient project execution.
    • Collaborated with internal departments and external vendors for effective task completion.
    • Conducted regular reviews of project documentation, sharing findings with relevant personnel.
    • Oversaw daily office operations, maintaining streamlined administrative procedures.
    • Implemented an office supply inventory system, monitoring procurement processes for efficiency.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

DISPATCH/OFFICE MANAGER

RED SHOVEL
04.2024 - 04.2025
  • Collaborated with other departments such as Construction
  • Irrigation personnel or customer service representatives to streamline operations
  • Coordinated and scheduled daily dispatch operations for a team of 50
  • Using Service Titan
  • Managed incoming calls, emails, and faxes to efficiently assign and prioritize tasks
  • Maintained accurate records of all dispatched orders, ensuring proper documentation for billing purposes
  • Resolved customer complaints or issues related to deliveries in a timely manner
  • Developed strong relationships with vendors to ensure timely delivery of supplies and materials
  • Assisted in the recruitment, training, and onboarding process for new dispatch staff members
  • Ensured compliance with company policies, procedures, and safety regulations at all times

MANAGER

UPTOWN SPORTS BAR AND GRILL/ ALIEN BREW PUB
06.2023 - 05.2024

Process shift summary reports and communicated regularly on goals and progress

  • Served food and beverages promptly with focused attention to customer needs
  • Enforced company policies and regulations with over 30 employees
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety
  • Answered customers questions, recommended items, and recorded order information
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
  • Server, dishwasher, cook, prep, food runner, bar back
  • Cash handling, deposit, petty cash
  • Vendors
  • Plan events, live music, meet and greets, karaoke
  • NM Food Handlers Certification
  • Alcohol Servers Certification
  • Mentored and trained new employees on company policies and procedures.
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.

DIRECTOR OF OPERATIONS

CLEARLIGHT NM
05.2013 - 09.2023
  • Company Overview: Company Overview: The company has been in business for 50 years in NM! They make everything out of Cedar
  • Reduced operational risks while organizing data to forecast performance trends
  • Interacted well with customers to build connections and nurture relationships
  • Trained new employees on proper protocols and customer service standards
  • Implemented business strategies, increasing revenue and effectively targeting new markets
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
  • Directed sales support staff in administrative tasks to help sales reps close deals
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
  • The company has been in business for 50 years in NM! They make everything out of Cedar

Education

High School Diploma -

AMELIA HIGH SCHOOL
Batavia, OH
05-1995

Skills

  • Experienced in managing organizational change
  • Marketing
  • Administrative experience
  • RISK MANAGEMENT
  • Project oversight
  • Cash handling
  • Office manager experience
  • Payroll administration
  • RECRUITMENT
  • Employee Evaluation

Certification

  • ServSafe Food Handler Certification, 2020-09-01 to 2028-09-01
  • New Mexico Alcohol & Gaming Division Server Certificate, 2022-03-01 to 2025-03-01

Timeline

Project Coordinator

DaBella
04.2025 - Current

DISPATCH/OFFICE MANAGER

RED SHOVEL
04.2024 - 04.2025

MANAGER

UPTOWN SPORTS BAR AND GRILL/ ALIEN BREW PUB
06.2023 - 05.2024

DIRECTOR OF OPERATIONS

CLEARLIGHT NM
05.2013 - 09.2023

High School Diploma -

AMELIA HIGH SCHOOL