Ronda Williams
Murfreesboro,TN
Summary
Dynamic office administration professional with a proven track record in managing daily operations and optimizing workflows for maximum efficiency. Strong organizational and leadership abilities foster a productive team environment, ensuring consistent goal achievement. Proficient in a range of office software, scheduling techniques, and resource allocation strategies, contributing to enhanced operational success. Committed to driving improvements that support overall business objectives and elevate team performance.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Office Manager & Booking Agent
PROGO MUSIC GROUP
07.2018 - Current
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated schedules, meetings, and travel arrangements for team members.
- Oversaw vendor relationships, negotiating contracts to optimize service delivery.
- Trained new staff on office procedures and best practices for efficiency.
- Assisted in budgeting processes, tracking expenses against forecasts effectively.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Notary of the Public
Ronda’s Remote Notary Services
04.2020 - Current
- National Notary Signing Agent and Loan Signing Certified Agent. Notary documentation needs. (refer to skills list)
- Maintained records of completed notarial acts in accordance with state regulations.
- Assisted clients in understanding the notarization process and necessary documentation.
- Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
- Enhanced client satisfaction by efficiently managing loan signing appointments and providing clear explanations of documents.
- Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
- Ensured timely completion of signings by effectively coordinating schedules with clients, title companies, and lenders.
- Collaborated with real estate professionals, attorneys, and title companies to ensure a smooth transaction process for all parties involved.
- Maximized availability for clients by offering flexible scheduling options, including evenings and weekends when needed.
- Maintained a professional image at all times while representing both the Notary Signing Agent role and the company brand during appointments.
- Increased efficiency for lenders and title companies by promptly returning completed documents after thorough verification of their accuracy.
- Facilitated seamless real estate transactions by accurately executing all necessary documents, including deeds, mortgage notes, and affidavits.
- Guaranteed compliance with state laws and regulations through diligent adherence to notarial procedures and record-keeping practices.
- Minimized delays in closing processes by proactively addressing any discrepancies or concerns before they escalated into larger issues.
- Conducted notarizations for various documents, ensuring compliance with legal requirements.
- Verified identities of signers through government-issued identification methods.
- Coordinated scheduling with clients to accommodate their needs efficiently.
Security Guard
Best Security
07.2018 - 03.2022
- Monitored event perimeters to ensure guest safety and prevent unauthorized access.
- Assisted in implementing crowd control measures during high-attendance events.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Permitted entry with escort for approved persons into secure locations.
- Checked and verified photo identification prior to granting facility access.
- Improved overall guest experience by providing helpful information and assistance when needed, while maintaining vigilance for potential threats or issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Supported successful events by collaborating closely with other team members to address all aspects of security management efficiently.
- Responded quickly to incidents and assessed active situations for security concerns.
- Facilitated smooth traffic flow around the event area by directing vehicles and pedestrians according to established protocols.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly and effectively to various security issues, resolving conflicts and disturbances professionally.
- Provided a secure environment for attendees by implementing strict access control measures at entry points.
- Assisted in evacuations during emergency situations, ensuring the safety of all attendees and staff members.
- Identified violators and escorted departing personnel to guard against theft of property.
- Conducted thorough security checks of attendees and staff prior to entry.
- Responded swiftly to incidents, coordinating with law enforcement as necessary.
- Collaborated with event organizers to assess security risks and develop strategies.
- Updated event organizers on the status of security operations, providing timely and accurate information to facilitate decisionmaking.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Prevented unauthorized access to restricted areas by diligently checking identification and credentials of attendees attempting to enter.
- Provided clear communication of security protocols to attendees and event staff.
- Trained new team members on safety procedures and emergency response plans.
Payment One-Netcom VP- Office Manager- Tech Support
MSI TN
05.1995 - 01.2019
- As VP & Office Manager I handled all customer support and any technical support they needed with Credit Card Equipment, Software applications and multi-form payments processing systems for both retail and internet companies nationwide.
- As Tech-Support I can program and install all equipment and software, train all cashiers on how to properly use the machines. I also handled all tech troubleshooting.
Education
High School -
Bethel High School
Shawnee, OK01.1984
Skills
- Remote Loan Closing Agent
- Notary Public (for other legal documents)
- Mortgage Loan Docs
- Second Mortgage Docs
- Reverse Mortgage Docs
- Hybrid Mortgages
- Personal Loans
- Business Loans
- Contract Agreements
- Personal Wills
- Health Care POA
- Powers of Attorney
- Living Wills
- Billing
- Scheduling and calendar management
- Clear oral/written communication
- Customer relations
- Microsoft Word
- Typing
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Account reconciliation
- Credit and collections
- Relationship building
- Scheduling coordination
- Scheduling
- Operations management
- Human resources
- Staff hiring
- Supply management
- Training and coaching
Accomplishments
- Investigated, identified and reconciled account discrepancies totaling $25,000 in company savings.
- Sourced, negotiated and secured Artist contracts, booked Venues for live performances negotiated all contracts for each Artist.
Certification
- CAP - Certified Administrative Professional
LANGUAGES
English
Timeline
Notary of the Public
Ronda’s Remote Notary Services
04.2020 - Current
Security Guard
Best Security
07.2018 - 03.2022
Office Manager & Booking Agent
PROGO MUSIC GROUP
07.2018 - Current
Payment One-Netcom VP- Office Manager- Tech Support
MSI TN
05.1995 - 01.2019
High School -
Bethel High School