Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
SchedulerIntake Insurance ClerkWork Type
Part TimeLocation Preference
HybridRemoteLocation: Philadelphia, PANewark, NJDelaware City, DE
Open to relocation: Yes
Open To Work
Ronda Willis
Philadelphia,PA
Work Preference
Summary
Friendly and adaptable professional skilled in scheduling and intake processes. Recognized for maintaining positive relationships with clients and team members, ensuring compliance and accuracy in administrative tasks.
Overview
9
9
years of professional experience
Work History
Scheduler
Holy Redeemer Home Care
Philadelphia, PA
03.2022 - Current
- Coordinated scheduling for caregivers and clients to ensure optimal service delivery.
- Communicated with staff and clients to confirm appointments and resolve conflicts.
- Monitored scheduling changes and adjusted assignments as necessary.
- Recorded and maintained accurate schedules in compliance with company policies.
- Provided administrative support by answering calls and responding to scheduling inquiries.
- Scheduled and confirmed appointments.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Performed data entry into computer systems for tracking purposes.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
Intake Insurance Clerk
Holy Redeemer Home Care
Philadelphia, PA
08.2016 - Current
- Verified patient eligibility and benefits with insurance providers via web portals and or phone.
- Collaborated with healthcare providers to gather necessary documentation.
- Updated billing systems to reflect accurate insurance information.
- Coordinated with team members to streamline administrative processes.
- Managed intake process, ensuring accurate documentation of client information.
- Maintained confidentiality and compliance with organizational policies and regulations.
- Answered and logged incoming inquiries via phone, fax and email.
- Updated patient information on computer system to maintain billing accuracy.
- Obtain authorizations from various insurance companies via web portals, phone and or fax.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Coordinated with external agencies to ensure continuity of care for clients.
- Corresponded with hospitals and medical offices regarding incoming home health referrals.
- Maintained accurate records of all client interactions according to agency policies and procedures.
- Enter physicians and nurse practitioners who are not in the HCHB system after verifying they are PECOS certified, home health approved, and their licenses are active and current.
Education
Some College (No Degree) - Medical Billing And Coding
Thompson Institute
Philadelphia, PASkills
- Scheduling coordination
- Insurance verification
- Data entry management
- Administrative support
- Effective communication
- Attention to detail
- Team collaboration
- Remote office availability
- Flexible and adaptable
- Friendly, positive attitude
- Customer relations
- Organization
- Clerical support
- Data entry
Timeline
Scheduler
Holy Redeemer Home Care
03.2022 - Current
Intake Insurance Clerk
Holy Redeemer Home Care
08.2016 - Current
Some College (No Degree) - Medical Billing And Coding
Thompson Institute