Ronda Wunderlin

• Created purchase and freight quotes to future and existing orders, ensuring best pricing and practices for top profitability.
• Performed timely shipping and prompt attention to all concerns.
• Maintain strong relationship with dealers and end users to ensure top-notch customer service.
• Entering new orders, update existing customer orders, verify pricing, options, availability and upload to production.
• Communicate with customers, dealers, sales agents and carriers regarding order, pricing discrepancies, damaged freight and process freight claims from beginning to end, managing up to 50 calls per day.
• Established and revise work procedures for incoming and shipped damaged freight, along with all other aspects of position.

• Interacted well with dispatchers, carriers and customers to build loyal account base and long-term business relationships with commercial and government accounts.
• Implemented long-term growth initiatives by researching developing state to state government haul rates and backhaul strategies.
• Generated and developed leads, using interactive technique and networking to acquire new clients.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Set up new carriers and verified all DOT requirements and compliance.
• Closely monitored dispatch board to triage and prioritize over 50 calls daily.
• Directed investigations to verify and resolve customer or shipper complaints

• Received promotion to Supervisor within 3 months of employment
• Organized warehouse space for planned layouts to allow for maximum storage capabilities to drive consistency and quality of logistical processes
• Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
• Improved efficiency through management of 12 employees, workflow evaluations and monitoring procedures.
• Verified effective and timely implementation of operational goals by prioritizing tasks.
• Supervise inventory and replenishment of sales floor and stockroom
• Cash handling, opening and store closing of cash tills, and making safe deposits

• Double-checked cargo inventories and documentation for accuracy.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Communicated daily results and reported damages to senior management.
• Interfaced with 3rd party unloading team members to complete tasks

• Work together with drivers and route managers to create the most effective trash and recycle service schedules to maximize driver efficiency.

• Provide leadership to company drivers and other operations staff

• Update driver route sheets using Citrix, Word, and Excel, and utilized Lytx Drive Cam for driver and truck tracking.

• Optimize efficiency and cost savings by sourcing and utilizing mapping software.

• Enter day-to-day driver route information for commercial, municipal, roll-off and subscription billing.