Ronda K. Northrop
Lincolnton,NC
Summary
A dedicated person desiring to accept a position of responsibility requiring self-motivation to learn and independently complete objectives.
Overview
31
31
years of professional experience
Work History
Office Administrator
Northrop Electric
10.2018 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Edited documents to improve accuracy of language, flow, and readability.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Homeschool Educator
Northrop Academy
06.2008 - Current
- Successfully teach 3 children of different ages and abilities while successfully planning schedules and organizing extra-curricular activities.
- Adapted teaching methods and lesson plans to changing student needs.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
- Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.
- Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
- Shifted between formal and informal methods of teaching to keep students engaged.
Daycare Owner/Operator
Daycare Provider
10.2000 - 06.2008
- Provide in-home daycare for up to 6 children, while effectively managing, financing, and advertising for business ownership.
- Maintained accurate accounting of tuition and operating reports.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
Charles Schwab & Company
04.1999 - 04.2000
- Perform customer service duties including data entry of customer requests in a call center environment
- Provide account and industry information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Senior Shareholder Account Representative
American Funds Service Company
06.1996 - 03.1999
- Perform customer service duties including data entry of customer requests in a call center environment, provide account information, accurately process financial transactions, and communicating general industry information to callers
- Provide assistance as internal Help Desk and assist Operations Department with daily data entry of inbound written requests.
- Supported customer satisfaction through regular follow-up and communication.
- Kept detailed records of customer interactions for optimal traceability.
Team Leader
Target Stores
09.1992 - 06.1996
- Perform all retail duties, work with financial reports, forecasting, and interviewing
- Negotiate pricing, placement, and product line with national vendors.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Marketing project
Anderson
03.1995 - 05.1995
- Symphony Orchestra, Anderson Indiana
- Successful planning, organization, and completion of project requiring communication with a small team to research and develop suggestions for growth.
Education
Bachelor of Arts degree - Marketing
Anderson University
Skills
- Payroll
- Effective Written and Verbal Communication
- Handling Complaints
- Inquiry Requests
- Accounting Records
- Administrative Support
- Recordkeeping and File Management
Timeline
Office Administrator
Northrop Electric
10.2018 - Current
Homeschool Educator
Northrop Academy
06.2008 - Current
Daycare Owner/Operator
Daycare Provider
10.2000 - 06.2008
Customer Service Representative
Charles Schwab & Company
04.1999 - 04.2000
Senior Shareholder Account Representative
American Funds Service Company
06.1996 - 03.1999
Marketing project
Anderson
03.1995 - 05.1995
Team Leader
Target Stores
09.1992 - 06.1996
Bachelor of Arts degree - Marketing
Anderson University