RONDALE CARRIDINE

Led cross-functional teams to implement COTS, CRM, Cloud SaaS, and infrastructure IT projects using Waterfall and Agile methodologies effectively for Michigan state agencies. Conducted direct oversight over vendor contracts. Monitored resource utilization across multiple projects to optimize resource allocation decisions. Developed and maintained project plans, schedules, budgets, and other artifacts. Identified potential risks associated with projects and implemented strategies, solutions, and remediation plans to mitigate them. Managed $5M+ project budget.

• Oversaw deployment of U.S. Animal Health Emergency Reporting Diagnostics System to enhance tracking of animal disease and food safety data for Michigan livestock.

• Directed implementation of Laboratory Information Management System (LIMS) for Drinking Water Division to streamline data management and reporting processes.

• Managed conversion of multiple large-scale Microsoft Access databases into central cloud-based solution that supports critical water quality data and water quality assessments necessary for Environmental Protection Agency (EPA) reporting.

• Led implementation of web-based solution integrating legacy Fisheries applications, enhancing data accessibility and supporting data-driven decision-making.

• Managed transition of LEO's Microsoft Excel directory and Outlook groups into Salesforce CRM SaaS platform resulting in streamlining LEO's operations, enhancing data accessibility, and supporting more effective engagement and project management processes.

• Deployed Michigan Rehabilitation Services' Website Applications for Services (MRS) website across two dozen field offices to capture public inquiries and service requests.

Collaborated with cross-functional teams using Scrum Agile methodologies to optimize engineering processes. Developed and managed project schedules and milestones within Team Foundation Server (TFS). Prioritized backlog items, features, and user stories; coordinated software testing lifecycle.

• Implemented software solutions for commercialization of seven major payment gateway channels, facilitating payment transactions for thousands of merchants and vendors.

• Deployed product technologies linked to secure gateways through mobile, digital, online ordering, EMV, and tax payment services for colleges, restaurants, hotels, hospitals, and government municipalities.

Guided teams in HR Cloud and ERP implementations, ensuring alignment of business requirements with project milestones to enhance delivery effectiveness. Oversaw Kronos implementation for Human Resource Cloud, coordinating team efforts and resources to meet project timelines.

• Directed Sage ERP deployment for financial accounting, aligning system capabilities with business objectives to streamline financial processes.

• Reviewed and clarified contracts with consulting partners to ensure accurate execution of Statements of Work, Master Service Agreements, and Non-Disclosure Agreements. Led daily stand ups, backlog refinement sessions, and sprint ceremonies.

Saved $660K+ in SLA penalties for BNSF over a 22-month span by ensuring critical train movement across the United States were not halted and out of commission for more than four hours. Managed vendor relationships and delivered customer service to BNSF, facilitating daily conference calls for vendor goal setting and KPI measurement.

• Conducted root-cause analysis to identify service equipment issues and recommended solutions to vendors for meeting monthly SLAs essential for train movements.

• Oversaw performance of 10 regional customer service managers and 300 field technicians across the United States, ensuring alignment with service standards.