RONDALE CARRIDINE

Partnered with product owners, business analysts, quality/compliance analysts, developers, web system administrators to implement software solutions and roadmap deliverables. Facilitated Waterfall projects and Agile project sprint ceremonies and release planning. Collaborated with key stakeholders to define project objectives, results, and measurable outcomes. Collaborated with system architects, developers, infrastructure teams, and business stakeholders to develop technical solutions and integrations and modernization initiatives. Managed cloud-based SaaS implementations, driving migration from legacy platforms to scalable cloud platforms. Ensured proper archival of project documentation. Managed risks, issues, and corrective action plans, resources, and $1M+ budgets.

• Oversaw deployment of U.S. Animal Health Emergency Reporting Diagnostics System (USHERDS) to enhance tracking of animal disease and food safety data for Michigan livestock.

• Directed implementation of Laboratory Information Management System (LIMS) for Drinking Water Division to streamline data management and reporting processes.

• Coordinated SharePoint modernization initiative associated with Project Management Office projects that involved updating existing configurations, customizations, and processes to align with modern SharePoint and Office 365 capabilities ensuring better performance, maintainability, and compatibility with the evolving SharePoint ecosystem.

• Coordinated Cloudflare [web application firewall (WAF)] enterprise deployment that added a higher level of security protection to State of Michigan (SOM) public facing web-hosted applications in production environments for DNR, EGLE, and MDARD,

• Led replacement of Michigan’s Department of Natural Resources Fisheries legacy SQL-based applications with customized Fisheries Information System Hub (FISH) web-based solution, enhancing data accessibility and supporting data-driven decision-making.

Collaborated with cross-functional teams using Scrum Agile methodologies to optimize engineering processes. Developed and managed project schedules and milestones within Team Foundation Server (TFS). Prioritized backlog items, features, and user stories; coordinated software testing lifecycle.

• Implemented software solutions for commercialization of seven major payment gateway channels, facilitating payment transactions for thousands of merchants and vendors.

• Deployed product technologies linked to secure gateways through mobile, digital, online ordering, EMV, and tax payment services for colleges, restaurants, hotels, hospitals, and government municipalities.

Guided teams in HR Cloud and ERP implementations, ensuring alignment of business requirements with project milestones to enhance delivery effectiveness. Oversaw HRIS Kronos Cloud implementation, coordinating team efforts and resources to meet project timelines.

• Directed Sage 500 ERP deployment for financial accounting, aligning system capabilities with business objectives to streamline financial processes.

• Reviewed and clarified contracts with consulting partners to ensure accurate execution of Statements of Work, Master Service Agreements, and Non-Disclosure Agreements. Led daily stand ups, backlog refinement sessions, and sprint ceremonies.

Saved $660K+ in SLA penalties for BNSF over a 22-month span by ensuring critical train movement across the United States were not halted and out of commission for more than four hours. Managed vendor relationships and delivered customer service to BNSF, facilitating daily conference calls for vendor goal setting and KPI measurement.

• Conducted root-cause analysis to identify service equipment issues and recommended solutions to vendors for meeting monthly SLAs essential for train movements.

• Oversaw performance of 10 regional customer service managers and 300 field technicians across the United States, ensuring alignment with service standards.