Rondale Ransford
Washington ,DC
Summary
Experienced office administration professional with excellent organization skills and history leading process improvement initiatives to improve overall efficiency. Proactive, responsible, and eager office administrator with proven track record of handling incoming and outgoing communications. Technical savvy and detail-oriented professional, seeking an entry-level administrative position to facilitate office workflows and contribute towards the attainment of defined goals.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Bodies in Motion
01.2023 - Current
- Responsibilities include supporting all administrative tasks in office
- Responsible for greeting patients, taking phone calls, scheduling appointments, providing answers to insurance questions, and completing other administrative duties
- Additional responsibilities include processing intake paperwork, ensuring all documents are accurate and complete, and collecting co-payments
- Also, responsible for keeping confidential medical records updating patient info, outside records, and medication lists using practice management software, ensuring insurance referrals are available, and requesting authorization when necessary.
- Managed approximately 20 incoming calls and faxes per day from customers while responding to emails to insure proficient communication.
Bank Teller/Brand Ambassador
Capital One Bank
03.2022 - 01.2023
- Responsibilities included being the represented face, voice, and attitude of bank’s brand to customers and clients
- Meeting and interacting with customers, sharing about bank’s brand insights, both in a face-to-face and social media environment
- Cashed checks and disburses funds after verifying signatures and sufficiency of funds to support withdrawals
- Also, accepted deposits, confirming accuracy of transaction
- Prepared, verified, and issues cashier’s checks, bank and personal money orders, travelers’ checks, E bonds, and correspondent drafts
- Entered transactions in banks recordkeeping system, recording all transactions and producing customer receipts
- Evaluated checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of documents
- Identifies and capitalizes on opportunities to promote new banking services
- Calculated daily transactions using appropriate technology
- Balanced all monies in cash drawers at end of shifts
- Accepted and counted inventories of cash, drafts, and travelers checks each day
- Maintained a work area that ensures the safety of all negotiables and confidential records
- Prepared monies for deposit or shipment to branch banks or Federal Reserve Bank
- Ordered cash supply to meet daily needs
- Performed other related duties as assigned.
Patient Registrar
University of Maryland Capital Region Health
09.2020 - 03.2022
- Responsibilities included greeting all patients and entering their information into the hospital registration system
- Collected personal medical and insurance information from patient or his/her family
- Placed phone calls to verify insurance coverage as well as relevant medical information
- Prepared statements for patients or their insurance companies
- Registered patients upon entry into emergency room
- Began patient charts containing personal and insurance information as well as reason for their visit
- Directed patients and families to correct areas within emergency room
- Visited patient bedsides to register those who were brought in via emergency services
- Spoke with families of patients unable to answer questions and provide information
- Transferred all information to hospital floor if patient was admitted.
Administrative Assistant
LeClair Ryan Law Firm
09.2018 - 06.2020
- Responsibilities included assisting lawyers and attorneys with print jobs, faxes, scheduling meetings, organized and filing case jackets
- Responsible for answering phones
- Also, responded to email correspondence regarding company
- Responsible for stocking of supplies, prepared refreshments for meetings, staff, and clients
- Responsible for receiving and logging deliveries daily
- Responsible for ordering, stocking materials for supply cabinet and maintained office equipment.
Dedicated Aide
The Foundation Schools
07.2018 - 09.2018
- Supported students during group activities, encouraging teamwork and cooperation among peers for successful completion of tasks.
- Developed safe and supportive environments for students with emotional and learning disablilities.
- Implemented behavior management plans to promote a safe and focused learning environment for all students.
- Provided one-on-one support to students with special needs, ensuring their full participation.
- Reinforced teacher's instruction with personalized assistance.
- Acted as a positive role model for students by demonstrating professionalism, empathy, and dedication to their educational success.
- Promoted student creativity, problem-solving skills and critical thinking abilities with individualized techniques.
- Fostered a supportive learning environment that encouraged positive behavior and social interaction among students.
CARE Team Member/Substitute Teacher
Capital City Public Charter School
06.2017 - 07.2018
- Responsible for tutoring and homework help with students during after school program.
- Responsible for administering snacks during after school program.
- Responsible for the safety of students on playground until parents arrived for student departure.
- Leading a classroom when the primary teacher is absent.
- Maintaining a safe and orderly classroom environment.
- Keeping accurate records of student attendance and performance.
- Monitoring students in common areas, such as the hallway, cafeteria, auditorium, or outdoor play area.
- Following assigned curriculum.
- Provided conflict resolution as needed amongst students who were having behavior difficulties.
Patient Transporter
Washington Hospital Center
07.2016 - 06.2017
- Responsibilities included Comforts patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity
- Also, transported patients to and from ER Department, laboratories, X-ray, patient rooms etc
- Transported deceased patients by following protocols and delivering them to the mortuary
- Transported equipment and supplies by picking-up requisitioned orders; delivering them to assigned treatment areas and patient care areas
- Transported laboratory specimens by picking-up specimens and delivering them to specified laboratory
- Maintained safe, secure, and healthy work environment by following standards and procedures, complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements
- Updated job knowledge by participating in educational opportunities
- Enhanced health care organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Transported patients by assisting patients in and out of taxis, ambulances, and cars; lifting patients on and off beds; moving them to and from special service and treatment areas, and operating rooms; using wheelchairs or transportable beds.
Education
Some College (No Degree) 62 Credit Hours -
Frostburg State University
101 Braddock Rd, Frostburg, MD 21532High School Diploma -
Capital City Public Charter School
100 Peabody St NW, Washington, DC 2001106.2013
Skills
- MS Office
- Fast learner
- Computer Skills
- Possess good leadership skills
- Portray high level of professionalism while dealing with customers
- Time Management
- Passion for growing relationship(s) with customers of different backgrounds
- Critical Thinking
- Team-player that attributes to quality service and work
- Willingness to learn and openness to new ideas
- Social media savvy
- Strong verbal/written communication skills
- Punctual
- Dependable
- Show high levels of credibility at all times
- Diligent
- Patient
- File Organization
- Office Administration
- Data Entry
Summary Of Experience
Driven team player seeking a career opportunity, which will expand my customer service skills, my attention to detail, positive attitude, written/verbal skills while making a significant contribution to the success of a company that focuses on customer satisfaction and customer experience in a diverse environment.
Timeline
Administrative Assistant
Bodies in Motion
01.2023 - Current
Bank Teller/Brand Ambassador
Capital One Bank
03.2022 - 01.2023
Patient Registrar
University of Maryland Capital Region Health
09.2020 - 03.2022
Administrative Assistant
LeClair Ryan Law Firm
09.2018 - 06.2020
Dedicated Aide
The Foundation Schools
07.2018 - 09.2018
CARE Team Member/Substitute Teacher
Capital City Public Charter School
06.2017 - 07.2018
Patient Transporter
Washington Hospital Center
07.2016 - 06.2017
Some College (No Degree) 62 Credit Hours -
Frostburg State University
High School Diploma -
Capital City Public Charter School
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