Nicole Porter
Waldorf,MD
Summary
Working professional pursuing a career in the Homeland Security field. Possess leadership skills and an in-depth understanding of current and emerging Homeland Security issues. Meticulous Medical Office Assistant with 6+ years of hands-on experience. Committed to making sure the office runs smoothly. Capable of appointment setting, using medical software applications and clerical duties. Caring, compassionate and always professional.
Overview
17
17
years of professional experience
Work History
Secretary II
Clason Point Partners
04.2024 - Current
- Answering the main phone line and screen incoming calls appropriately; routes incoming requests to the appropriate individuals
- Schedule meetings with Outlook
- Manage conference room reservations
- Set up video teleconferencing equipment
- Assist in creating and updating Standard
Operating Procedures (SOPs) - Inventory and order office supplies as needed
- Assists with temporary parking permits
- Assists with visitor access
- Provide general administrative support
- Edit/proofread documents for grammar and formatting
- Put together read-ahead materials for high-level meetings
- Ensures that all manner of correspondence, projects, and packages are managed properly and completed in a timely manner
- Completing special projects as well as routine SharePoint requests (including, but not limited to, updating newsletters, ensuring URLs are linked to appropriate SharePoint sites, updating home page banners, creating SharePoint sites, and adding/deleting content in SharePoint)
- • Placing credits in Learning Management
- System (LMS)
- • Ensures that all manner of correspondence, projects, and packages are managed properly and completed in a timely manner while monitoring continuity and quality of actions
- • Handle document receipt, transmittal, storage, and disposition of correspondence
- • Review Government generated documentation for proper grammar, syntax, formatting and confirm the accuracy and currency of information contained within the documentation
- Critical thinking required in order to deliver executive level products in a time constrained environment
- Correspondence issuance and tracking, high-level tasker response tracking
- Have intimate working knowledge of correspondence tracking systems (preferably have knowledge with the OSD
Correspondence and Tracking System) - Assist with coordination of Component, Agency, and DoD-wide correspondence, as required
Administrative Assistant
Vesta, Inc.
08.2018 - 03.2024
- Monitored premises, screened visitors, updated logs
- Executed record filing system to improve document organization and management.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed skilled administrative work to support all office staff and operational requirements.
- Maintained current and accurate medical records.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Completed clerical duties and tasks for clinic administration.
- Obtained payments from patients and scanned identification and insurance cards.
- Checked patient data including insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Home Health Aide
One On One Care
03.2016 - 07.2018
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Transported individuals to medical appointments and other errands.
- Monitored progress and documented any status changes accordingly.
- Developed rapport with patients to create a safe and trusting environment for care.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Supervised daily activities and provided assistance when needed.
- Maintained a clean, safe and well-organized patient environment.
Medical Office Assistant
Generations Of Women OBGYN
07.2014 - 02.2016
- Reviewed and sent medical records to other physicians upon request.
- Ensured each medical room was properly stocked with an adequate supply of medications and supplies.
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Ordered all office supplies including ink cartridges, toner, and paper.
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Pulled charts and prepared them for nurses and doctors assessment.
- Received, recorded and filed medical payments by check, cash and credit card.
Loan Processor
Check Into Cash
01.2011 - 06.2014
- Set up and completed loan submission package.
- Interviewed clients regarding loan needs and financial histories, and conveyed information regarding the application processes.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Evaluated approvals against established bank and government lending standards.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
Personal Care Aide
Southern Touch
02.2008 - 12.2010
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Transported individuals to medical appointments and other errands.
- Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.
- Led clinical team in delivering care services that promoted optimal resident health.
- Administered medication as directed by physician.
- Maintained a clean, safe and well-organized patient environment.
Education
Associate of Applied Science - Homeland Security, A.A.S
College of Southern Maryland
La Plata, MD05.2024
FEMA Introduction National Response Framework
Emergency Management Institute
02.2022
FEMA National Incident Management System
Emergency Management Institute
02.2022
Medical Office Assistant Part One - Medical Field
Germanna Community College
Locust Grove, VA2016
Medical Office Assistant Part Two - Medical Field
Germanna Community College
Locust Grove, VA2016
Health Care Orientation - Medical Field
Germanna Community College
Locust Grove, VA2016
VWC Registration Tips - Education
Germanna Community College
Locust Grove, VA2016
Critical Skills Employers Seek - Preparation
Germanna Community College
Locust Grove, VA2015
Personal Care Aide Certification - Medical Field
Lake Country Area Agency
South Hill, VA2008
High School Diploma -
Colonial Heights High School
Colonial Heights, VA2005
Skills
- Care plan assessment
- Proficient with Microsoft Office Suite:
Outlook, Word, Excel, Project, PowerPoint, and SharePoint - Demonstrated ability to write and edit complex information clearly and concisely
- Strong oral and written communication skills
- Medication administration
- Patient care
- First aid and safety
- Patient-focused care
- Scheduling
- First-aid and CPR certified
- Compassionate care
- Client rapport
- Managing patient records
- Follow-up skills
- Insurance billing procedures
- Understanding of medical ethics
- Understanding of medical terminology
- Excellent communication skills: preparation of briefings, editing correspondence, briefing slides, and memorandums
- Ability to multi-task in support of Executive(s)
- Ability to establish relationships and contacts and interact diplomatically with high-level internal and external personnel
Timeline
Secretary II
Clason Point Partners
04.2024 - Current
Administrative Assistant
Vesta, Inc.
08.2018 - 03.2024
Home Health Aide
One On One Care
03.2016 - 07.2018
Medical Office Assistant
Generations Of Women OBGYN
07.2014 - 02.2016
Loan Processor
Check Into Cash
01.2011 - 06.2014
Personal Care Aide
Southern Touch
02.2008 - 12.2010
Associate of Applied Science - Homeland Security, A.A.S
College of Southern Maryland
FEMA Introduction National Response Framework
Emergency Management Institute
FEMA National Incident Management System
Emergency Management Institute
Medical Office Assistant Part One - Medical Field
Germanna Community College
Medical Office Assistant Part Two - Medical Field
Germanna Community College
Health Care Orientation - Medical Field
Germanna Community College
VWC Registration Tips - Education
Germanna Community College
Critical Skills Employers Seek - Preparation
Germanna Community College
Personal Care Aide Certification - Medical Field
Lake Country Area Agency
High School Diploma -
Colonial Heights High School
Similar Profiles
David DuncanDavid Duncan
Warehouse Specialist at Department Of Labor / Clason Point PartnersWarehouse Specialist at Department Of Labor / Clason Point Partners
John SlaughterJohn Slaughter
Analyst - Asset Management at Oak Point PartnersAnalyst - Asset Management at Oak Point Partners
Shiloh MaloneyShiloh Maloney
Equipment Finance Analyst at Central Point PartnersEquipment Finance Analyst at Central Point Partners
MARCELLUS HARAWAYMARCELLUS HARAWAY
Information Technology Specialist at Department of DefenseInformation Technology Specialist at Department of Defense
AQUILA MCDONALDAQUILA MCDONALD
Patient Service Coordinator at MedStar HealthPatient Service Coordinator at MedStar Health