Summary
Overview
Work History
Education
Skills
Volunteer And Internships
Education And Degrees
Background Skills
References
Timeline
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Rondell Wells

Milwaukee,WI

Summary

Highly efficient customer service/warehouse clerk who is established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

12
12
years of professional experience

Work History

Warehouse Operations Clerk

Potowatomi Hotel And Casino
03.2023 - Current

Full-time, 40hrs

  • Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
  • Improved warehouse operations by identifying and addressing problems impacting service delivery.
  • Provided backup support for areas such as deliveries and warehouse operations.
  • Collaborated with supervisors to support warehouse operations, taking initiative to complete receiving tasks on time.
  • Promoted diligence and culture of safety for drivers and warehouse operations.
  • Processed in-house stock request accurately by picking merchandise according to packing slips and preparing shipments for transport.
  • Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout our warehouse facility.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Material Management (Shipping & Receiving)

Baptist Memorial Hospital
11.2019 - 01.2023

Full-time, 40hrs

  • Receive inbound truck shipments, verify orders, deliver medical supplies, process returns, organize paperwork, analyze and document fraudulent names or purchase orders.
  • Collaborated with other departments to resolve any discrepancies in shipment contents or delivery issues.
  • Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.
  • Increased accuracy of received goods through meticulous inspection upon arrival and proper documentation of any discrepancies.
  • Trained new team members on company policies, procedures, and best practices in shipping and receiving operations.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Assisted in receiving, stocking and distribution of merchandise.

Warehouse Associate

Amazon
06.2019 - 11.2019

Full-time, 40hrs

  • Receive and put away inventory, stage vendor products, operate sorting machines, load boxes for shipment, use scanners for customer orders, operate power industrial trucks.
  • Maintained safe working environment by adhering to safety protocols and guidelines.
  • Improved warehouse efficiency by streamlining inventory management processes.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Contributed to cleaning workspace with daily upkeep and scheduled deep cleaning sessions.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.

Call Center/Sale Consultant

AT&T
09.2016 - 10.2018

Full-time, 40hrs

  • Troubleshoot devices or equipment.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Store Associate

Best Buy
10.2014 - 09.2016

Full-time, 40hrs

  • Stage outbound shipments, receive and pick products, greet and engage customers, recommend products and services, assist with sales orders and returns, maintain inventory, prevent theft, document loss, monitor store security.'
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Ensured compliance with safety standards, conducting routine checks of equipment and facilities to maintain a secure environment for staff and customers alike.

General Store Associate

Potbelly Sandwich Shop
07.2012 - 05.2013

Full-time, 40hrs

  • Handle payments, prepare sandwiches, maintain cleanliness, wash dishes, cut and merchandise meat products.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Enhanced kitchen efficiency by maintaining, cleaning and organizing workspace for fellow staff members.
  • Reduced dish breakage by carefully handling delicate items during washing process.
  • Led training sessions for new employees to ensure smooth integration into company culture and workflow.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.

Education

BBA - Business Administration And Management

Strayer University, Memphis TN
Memphis, TN
12.2023

High School Diploma -

Wisconsin Conservatory of Lifelong Learning
Milwaukee
06.2010

Skills

  • Warehouse logistics/Shipping and Receiving
  • Customer Service
  • Marketing and Advertisement
  • Call Center
  • Manager Training
  • Asset/Loss Prevention

Volunteer And Internships

  • Enduring Truth Fellowship Church, Milwaukee, WI, Volunteer/Sound System Manager, 03/2008, 11/2011, Pastor Walter Fields Jr.
  • Concordia University, Milwaukee, WI, Paid Internship-Office Clerk Assistant, 06/2009, 08/2012, 25, Angela Belz, Provided administrative and office support for a team of nine staff, Administrative support includes creating and maintaining databases, researching, and compiling data, proofreading, and editing publications, event planning projects, website updates, and other projects as assigned

Education And Degrees

  • Strayer University, Memphis, TN, Currently Enrolled, 06/15/23, Bachelor of Science-Business Administration/Information Technology
  • Wisconsin Conservatory of Lifelong Learning, Milwaukee, WI, High School Diploma, 2010

Background Skills

  • Customer service
  • Project Management
  • Asset Protection
  • Account Management
  • Brand Ambassador
  • Retail Sales
  • Business 2 Business and Business 2 Customer sales
  • Logistics Operations
  • Shipping and Receiving
  • Marketing
  • Call Center Chat
  • Technical and Inbound Support
  • Entrepreneurship

References

  • Charlie Crenshaw, 901-206-6180, Store Manager at AT&T, Cordova, TN
  • Jeanie Ray, 901-381-1159, Account Solutions at AT&T retail store, Memphis, TN
  • Kevin Oliver, 901-381-1159, Retail Sales Consultant AT&T
  • Alex Jones, 901-212-2666, Retail Sales Consultant AT&T Memphis, TN
  • Catherine Williams, 901-226-5616, Director Baptist Memorial Hospital, Memphis, TN

Timeline

Warehouse Operations Clerk

Potowatomi Hotel And Casino
03.2023 - Current

Material Management (Shipping & Receiving)

Baptist Memorial Hospital
11.2019 - 01.2023

Warehouse Associate

Amazon
06.2019 - 11.2019

Call Center/Sale Consultant

AT&T
09.2016 - 10.2018

Store Associate

Best Buy
10.2014 - 09.2016

General Store Associate

Potbelly Sandwich Shop
07.2012 - 05.2013

BBA - Business Administration And Management

Strayer University, Memphis TN

High School Diploma -

Wisconsin Conservatory of Lifelong Learning
Rondell Wells