Ronder Headley
Jamaica Queens,USA
Summary
Dedicated Daycare Teacher well-versed in building adaptive curriculum to stimulate learning and development. Patient and personable team player committed to promoting safe and nurturing environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Call Center Supervisor
Maxsip Telecom
Valley Stream, NY
04.2023 - 04.2024
- Managed daily staffing schedules to ensure adequate coverage at all times.
- Coordinated customer service staff to ensure prompt resolution of customer inquiries.
- Monitored call center performance metrics and identified areas for improvement.
- Researched and prepared reports required by management or governmental agencies.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Resolved customer complaints or answered customers' questions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Provided coaching and feedback to employees regarding customer service processes.
- Resolved escalated customer complaints in a timely manner.
- Assisted with the recruitment process by screening resumes, conducting interviews, and providing recommendations for hiring decisions.
Licensed In-Home Daycare Provider
KIDDIES CARE DAYCARE
QUEENS , NY
09.2013 - 04.2023
- Developed and implemented daily curriculum to ensure children's physical, emotional, intellectual, and social needs were met.
- Provided nurturing care and created a safe environment for the children in my care.
- Assisted with meal preparation, feeding and clean-up.
- Planned and organized activities to stimulate physical, mental, emotional, and creative development of the children.
- Organized field trips to local parks or other educational places to provide an opportunity for learning outside the home.
- Supervised outdoor playtime ensuring safety of all children at all times.
- Kept detailed records of each child's progress including attendance sheets, developmental milestones achieved.
- Maintained a clean and organized daycare space while following health and safety regulations.
- Enforced discipline when needed in a positive manner that promoted self-esteem building among the children.
- Created age appropriate activities such as arts and crafts projects that encouraged creativity.
- Engaged with parents on a regular basis providing updates on their child's growth and development.
- Encouraged communication between parent and guardian and child through phone calls or video chats.
- Collaborated with parents regarding any special needs or concerns related to their child's development.
- Provided support for potty training as needed.
- Read stories to enhance language skills and encourage imagination.
- Assisted with nap time routines such as changing diapers or putting kids down for sleep.
- Helped prepare toddlers for school readiness by teaching them basic math concepts and colors.
- Tutored older kids in subjects like reading, writing and science.
- Conducted daily check-ins during drop offs and pick ups to ensure everyone was feeling safe and secure.
- Maintained safe play environment.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Maintained organized and clean classroom and play areas.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Sanitized toys and play equipment.
- Dressed children and changed diapers.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Instructed children in eating, resting and restroom habits.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Cared for children in institutional settings.
- Kept records of daily observations and information about activities, meals served and medications administered.
Lead Daycare Teacher
Tiny Footsteps
Queens, NY
09.2011 - 09.2013
- Planned and implemented age-appropriate activities to stimulate children's physical, social, intellectual, and emotional growth.
- Conducted daily health checks of all children enrolled in the daycare program.
- Supervised and monitored the safety of children during indoor and outdoor playtime.
- Developed lesson plans based on individual needs of each child.
- Assisted with potty training and toiletry routines for younger children.
- Maintained records of attendance, meals served, nap times, diaper changes.
- Assessed developmental progress of each child through observations and documented results.
- Communicated regularly with parents regarding their child's development and progress at daycare center.
- Established good relationships with parents by providing them regular updates about their child's activities.
- Observed each student's performance closely in order to identify any learning difficulties or behavioral issues.
- Enforced health regulations set by the state government for daycare centers.
- Administered first aid when necessary due to accidents or injuries that may occur while under supervision.
- Maintained cleanliness standards within the facility as per safety guidelines.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Organized and led activities to promote physical, mental and social development.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Sparked creativity and imagination by helping children discover new things each day.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Developed and enforced positive strategies to encourage good behavior.
- Read aloud and played alphabet games to encourage early literacy.
- Taught children foundational skills in colors, shapes and letters.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Introduced learning activities and imaginative play to teach children to explore.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Escorted children on outings and trips to promote enrichment and maintain safety.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Engaged with children on individual basis to build positive, trusting relationships.
- Read stories to children and taught painting, drawing and crafts.
- Monitored student progress to ensure cooperation and growth.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Observed children to record development.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Incorporated music and art activities to encourage creativity and expression.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
Education
Bachelor of Arts - Psychology/Education
Touro College
New York, NY06-2013
Skills
- Lesson Planning
- Activity Planning
- Early Childhood Education
- Proven team leader
- Child Safety
- Daycare management professional
- Age-Appropriate Activities
- Behavior management techniques
- Cleaning and sanitation
- Story time, arts, and crafts
- Strong computer skills
- Social Development Activities
- Classroom Instruction
- Curriculum Development
- Child Development
- Emergency Procedures
- Child Care
- First aid and CPR certified
- Caring and Understanding
- Child psychology knowledge
- Excellent communication skills
- Positive and cheerful
- Licensed Childcare Provider
- Classroom Management
- Child Safety Procedures
- Infant, toddler, and preschool curricula
- Preschool educator
- Cognitive Development
- CRM Software
- Employee training and orientation
- Customer Service
- Office Management
- Staff Management
- Employee Supervision
- Administrative Management
- Coaching and Mentoring
- Multitasking and Organization
- Phone and Email Etiquette
- Effective Communication
- Customer Service Management
- Business Administration
- Microsoft Office
Certification
- CPR/AED & FIRST AID CERTIFIED
- MANDATED REPORTER
- CERTIFIED IN PREVENTING CHILD ABUSE
- CERTIFIED IN PRINCIPLES OF CHILDHOOD DEVELOPMENT
- CERTIFIED IN SAFETY AND SECURITY PROCEDURES
- NY 30 HOURS OF CHILD CARE TRAINING
Timeline
Customer Service Call Center Supervisor
Maxsip Telecom
04.2023 - 04.2024
Licensed In-Home Daycare Provider
KIDDIES CARE DAYCARE
09.2013 - 04.2023
Lead Daycare Teacher
Tiny Footsteps
09.2011 - 09.2013
Bachelor of Arts - Psychology/Education
Touro College
- CPR/AED & FIRST AID CERTIFIED
- MANDATED REPORTER
- CERTIFIED IN PREVENTING CHILD ABUSE
- CERTIFIED IN PRINCIPLES OF CHILDHOOD DEVELOPMENT
- CERTIFIED IN SAFETY AND SECURITY PROCEDURES
- NY 30 HOURS OF CHILD CARE TRAINING
Similar Profiles
Michael RubensteinMichael Rubenstein
Lead Software Developer at Maxsip TelecomLead Software Developer at Maxsip Telecom
Shayna MichaelShayna Michael
Data Entry Specialist at Maxsip TelecomData Entry Specialist at Maxsip Telecom
AUBREY TORREFIELAUBREY TORREFIEL
Team Leader, Sales Operations at MAXSIP TELECOMTeam Leader, Sales Operations at MAXSIP TELECOM