Ronee Moses
Washington
Summary
Administrative/Operations Support Specialist with 10+ years of experience optimizing office workflows and enhancing operational efficiency. Demonstrates adaptability, leadership, and meticulous attention to detail, contributing to a 20% increase in office efficiency and compliance. Proficient in database management, customer service, and regulatory adherence, consistently driving collaborative success and transparency. Active Top Secret SCI/Clearance.
Overview
11
11
years of professional experience
Work History
Administrative/Operations Support Specialist
US Dept Of Treasury Departmental Offices
12.2023 - Current
- Coordinate administrative tasks, ensuring smooth operations and timely project completion
- Provide guidance and superior customer service to leadership and employees to ensure compliance with agency policies and regulations.
- Serves as timekeeper for department's largest staff directorate
- Government purchase card holder
- Process monthly expense reports to Budget Director and allocated purchases in database
- Streamline office processes, resulting in measurable efficiency improvements
- Developed a comprehensive tracking system for expense reports, which helped to identify cost-saving opportunities that led to a 20% reduction in unnecessary expenditures
- Implement process enhancements, achieving a 20% increase in office efficiency and compliance with regulatory standards
- Developed a new tracking system for government purchase card transactions, enhancing transparency and accountability
- Maintain meticulous documentation and records, ensuring accuracy and adherence to regulatory requirements
- Optimize administrative workflows, significantly improving operational efficiency and project completions
- Create standard operating procedures and desktop procedures that resulted in team thoroughness and competence
- Collaborate with other teams/departments to ensure submitted work order tickets are being flagged and prioritized
- Assists with scheduling meetings for senior officials
- Oversee meticulous documentation and records management, ensuring precision and adherence to regulatory standards
- Manage documentation and records, maintaining accuracy and compliance with regulations
- Support cross-departmental initiatives, fostering collaboration and achieving shared goals
- Provided guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth.
Lead Administrative Assistant
Arlington Partnership for Affordable Housing
02.2022 - 12.2023
- Analyze and evaluate issues pertaining to standing office administration policies and procedures provide feedback and suggestions when applicable
- Created and maintained databases that makes interpreting data in real time easier and more efficient that is implemented company wide
- Supported the executive team by managing schedules, coordinating travel arrangements, and organizing meetings, which ensured smooth daily operations and efficient time management for all executives
- Develop standard operating procedures for the organization, improving overall functions for all departments
- Assisted in preparing presentations and reports for board meetings, ensuring timely delivery of materials, which contributed to more informed decision-making and strategic planning for the company
- Coordinated events for office staff, organizing resources and preventing scheduling conflicts
- Orchestrated travel logistics for CEO/senior staff and coordinated guest arrangements with meticulous attention to detail
- Primary coverage for front desk and all front desk reception duties including screening calls and visitors to prioritize important business matters for senior staff
- Conference room coordination, technology support, sorting incoming mail and correspondences
- Prepare all outgoing mail and FEDEX deliveries, assists visitors and answered multi-line phone system
- Direct calls based on query type to streamline support
- Develops and maintains working knowledge of organization's agencies, programs, and officials, and Administration priorities
- Interpret administrative policies and procedures internally and to external parties
- Responsible for training office staff in use of different equipment and software programs
- Provide administrative support to Director of Talent and Director of Resident Services, CEO, including calendar management, preparing and submitting expense reports arranging meetings domestic and international with external parties, preparing travel vouchers
- Analyze and report on performance and sales data
- Updated databases and spreadsheets regularly to track progress
- Entered donors’ information onto digital systems (Blackbaud) to maintain data quality and accuracy
- Responsible for procurement of office supply orders, supply pick-ups and inventory tracking, including preparing and tracking office supply budgets and periodic cost comparison to save organization 20% of budgeted allotment while providing high quality products
- Helped maintain office organization for aesthetic appeal and easy access to supplies
- Assisted team with financial management of organization to stay within budget and supporting local/ small business
- Streamlined the document preparation process by implementing a new filing system, reducing retrieval time by 30% and enhancing overall productivity across the department
- Organized company-wide events and meetings, successfully coordinating logistics for large-scale gatherings annually, helping to foster better team collaboration and engagement
- Coordinate janitorial and maintenance service for office, act as primary contact for additional office vendors
- Monitor company's corporate email daily receiving and replying to correspondences, coordinate onboarding for newly hired employees, preparing materials for meetings, photocopying, physical and electronic filing onto K/Drive, providing logistical information to guests and senior and subordinate staff
- Provide phone system, key fob, and alarm system support to office staff of over 50 and coordinate support from third party consultants; track open IT tickets to ensure IT issues are resolved quickly
- Maintain corporate credit card to support office expenses and special projects
- Created detailed expense reports to facilitate reimbursement for business expenses incurred
- Maintained company handbook to outline policies and provide insights to company mission and values
- Provided general accounting support for financial leadership as needed
Bank Teller
Wells Fargo
08.2021 - 01.2022
- Records transactions by logging over 50 cashier's checks, traveler's checks daily, and other special services daily; preparing currency transaction reports
- Prepared official checks, money orders and certified checks
- Providing excellent member service by interacting with members and staff to ensure friendly environment within credit union
- Interpreted laws of FDIC to customers daily to ensure legal procedures were being implemented which reduced fraud risk by verifying check endorsements, customer identification and other required documentation
- Balanced assigned cash drawer and branch's cash vault daily
- Received cash/coin deliveries and verified correct shipment amount
- Processed commercial depository bags and completes coin orders
- Multitasked by assisting customers in drive through service and inside at teller window
- Answering phone calls and helping customers with account questions
- Applied active listening and effective communication to cultivate and maintain customer rapport
- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Educated customers on use of banking website and mobile apps
- Retained up-to-date knowledge of offered products and services to educate customers on features, benefits and pricing
Shift Supervisor
Starbucks Coffee Company
09.2015 - 08.2021
- Maintained calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set positive example for shift team
- Anticipates customer store needs by constantly evaluating environment and customers focuses
- Communicates information to manager so that team can respond as necessary to create Third Place environment during each shift
- Assists with new partner training by positively reinforcing successful performance while giving respectful and encouraging coaching as needed
- Provides feedback to store manager on partner performance
- Suggested and implemented new ideas that will increase customer retention and boosted organization profits by more than 50%
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to store manager
- Creates positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
- Discovers And responds to customer needs
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concern
- Executes store operations during scheduled shifts
- Coordinated workflow and maintained schedules to improve efficiency
- Follows All cash management and cash register policies, ensures proper cash management practices are followed by shift team
- Follows up with baristas during shift to ensure delivery of legendary customer service for All customers
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Identified team weak points and implemented corrective actions to resolve concerns
- Planned and supervised job task assignments, upholding quality standards
Office Assistant
American Federation of Government Employees
06.2014 - 09.2015
- Handled incoming and outgoing correspondence, including mail, email and faxes for more than 50 employees
- Sorted and delivered mail to proper departments and personnel
- Produced high-quality communications for internal and external use
- Received and distributed packages to appropriate personal
- Scheduled clients for appointments with college adviser and counselor
- Performed daily duties such as restocking office supplies and answering phone calls
- Faxed, mailed, copied, printed and scanned
- Assisted office manager with all duties requested
- Organized and stored union members files
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Processed payments and documented account changes for financial accuracy and transparency
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Streamlined processing procedures for various financial and employee documents to improve traceability
- Generated reports and typed letters in Excel and prepared presentations in excel for maximum impact and results
- Compiled company information and related material and distributed it to potential and current union members
- Developed and maintained spreadsheets in Microsoft Excel to track and chart information such as incoming and outgoing checks
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Maintained clean reception area to promote positive, professional environment for all stakeholders, including General Council and clients
- Coordinated, scheduled and arranged meeting for senior staff and travel calendars, including business and social events
Education
High School Diploma -
Maya Angelou Public Charter
Washington, D.C.Some College (No Degree) - Business Administration
Morgan State University
Baltimore, MD05.2015
Skills
- Records management
- Administrative and executive support
- Filing
- Data archiving
- Meeting minutes
- Spreadsheet management
- Customer Service
- Microsoft Office Suite
- Teamwork
- Pressure handling
- Adaptability
- Communication
- Time Management
- Leadership
- Operational efficiency
- Scheduling management
- Workflow streamlining
- Operations tracking
Timeline
Administrative/Operations Support Specialist
US Dept Of Treasury Departmental Offices
12.2023 - Current
Lead Administrative Assistant
Arlington Partnership for Affordable Housing
02.2022 - 12.2023
Bank Teller
Wells Fargo
08.2021 - 01.2022
Shift Supervisor
Starbucks Coffee Company
09.2015 - 08.2021
Office Assistant
American Federation of Government Employees
06.2014 - 09.2015
Some College (No Degree) - Business Administration
Morgan State University
High School Diploma -
Maya Angelou Public Charter
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