Roneesha Franklin
Brooklyn,NY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Professional
Allied Universal Security Services
12.2025 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Responded swiftly to security incidents.
- Conducted regular patrols to detect potential hazards and enforce regulations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Paraprofessional
RCM Technologies
09.2025 - Current
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Monitored student progress and provided feedback to support academic growth and engagement.
- Communicated effectively with parents regarding student behavior and academic performance.
- Contributed to team meetings, sharing insights on student needs and program improvements.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
- Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
School Aide
Department Of Education
09.2024 - 09.2025
- Provided clerical assistance for administrative tasks such as photocopying documents or updating files which streamlined office operations.
- Enhanced student safety by consistently monitoring school grounds and maintaining a secure environment.
- Chaperoned field trips and extracurricular activities, ensuring student safety and a positive experience for all participants.
- Maintained accurate records of student attendance, ensuring compliance with school policies and regulations.
- Served as a role model for students by displaying strong work ethic and commitment to education values daily.
- Assisted in the organization of school events, contributing to memorable experiences for students and families.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Monitored student classroom and outdoors activities to promote student safety.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
Sales and Services/Distribution Associate
United States Post Office
08.2021 - 11.2024
- Providing services to customers over the counter at postal branches
- Greet and interact with customers, offer assistance with products, sales and promotions, and provide a good customer experience
- Handle and process customer purchases and returns of products and services
- Perform passport duties
- Maintain appearance of retail lobby by setting up and arranging displays that are presentable to customers
- Inspected outgoing shipments for accuracy and compliance with postal regulations.
- Prepared boxes, pallets and crates for outgoing shipments.
- Prioritized and rearranged tasks to meet changing demands.
Customer Service Representative
IQOR
10.2020 - 08.2021
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Residential Aide
Children’s Community Service
09.2018 - 10.2020
- Assists in the day to day operations of a shelter for homeless individuals
- Processes new client intake information, bed assignment, maintains the daily census records and provides Department of Homeless Services (DHS) with daily census figures.
- As needed, provide clothing and personal care items to clients.
- Distributes mail, appointment slips and other documentation to clients.
- Writes detailed incident reports regarding client activity and the condition of the entire shelter.
- Documents and maintains shift summaries
- Conducts searches of client lockers
- Conducts client pack-ups and property return.
- Manages CARES, the DHS client database
- Participates in trainings and staff meetings.
Security
NYC Department Of Parks And Recreation
05.2018 - 09.2018
- Secured premises and personnel by patrolling property.
- Responded quickly and effectively to all security violations and duress alarms.
- Maintained accurate and detailed logs of all events that occurred during each shift.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
- Processed and logged accurate and detailed incident reports.
- Directed guests around the building and answered questions regarding accessibility.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Group Leader
NYJTL
10.2017 - 05.2018
- Ensured that students always felt safe and secure, whether in the classroom, outside or on trips.
- Provided appropriate behavioral guidance to youngsters aged 8 to 10.
- Assisted students with homework issues and helped them to incorporate positive study skills.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Built positive relationships with students through active listening and learning skills.
Education
Bachelor of Science - Criminal Justice
Virginia State University
Petersburg, VA2017
High School Diploma - undefined
Dinwiddie High School
Dinwiddie, VA2013
Skills
- Customer-oriented
- Skilled problem solver
- Natural leader
- Motivated team player
- Quick learner
- Dedicated
Certification
- Licensed Security Guard - 12/2027
Timeline
Security Professional
Allied Universal Security Services
12.2025 - Current
Paraprofessional
RCM Technologies
09.2025 - Current
School Aide
Department Of Education
09.2024 - 09.2025
Sales and Services/Distribution Associate
United States Post Office
08.2021 - 11.2024
Customer Service Representative
IQOR
10.2020 - 08.2021
Residential Aide
Children’s Community Service
09.2018 - 10.2020
Security
NYC Department Of Parks And Recreation
05.2018 - 09.2018
Group Leader
NYJTL
10.2017 - 05.2018
High School Diploma - undefined
Dinwiddie High School
Bachelor of Science - Criminal Justice
Virginia State University