Roneil Cubilla
Everett
Summary
My goals for Human Resources are to continue applying a proactive mindset. Finding answers to an ever-changing environment while empowering everyone on the shop floor. Supporting, listening, offering strategic ways to find solutions and promoting open communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
N/CNC Machine Operator
Boeing
01.2024 - Current
- Operated CNC machinery to produce precision components according to specifications.
- Learned safety protocols and machine operation procedures for optimal performance.
- Assisted in setup and calibration of CNC machines for various production tasks.
- Monitored product quality during machining processes to ensure compliance with standards.
- 5S Focal
- Temp Team Lead
- Communicate with first line leader and lead
- Build Employee relations
Customer Support Specialist
UnitedHealthcare
05.2019 - 08.2023
- Resolved customer inquiries effectively, enhancing overall satisfaction and retention rates.
- Collaborated with cross-functional teams to streamline support processes and improve service delivery.
- Analyzed customer feedback to identify trends and recommend improvements in service protocols.
- Administer Medical, Dental and Vision Benefits
- Process and adjust Medical Claims
- Appeals Determination Inquiries
- Speak with Providers and Customers Building Relationships
Education
No Degree - Human Resources Management
Everett Community College
Everett, WA01-2026
High School Diploma -
Cascade High School
Everett, WA06-2013
Skills
- Problem-solving
- Call center experience
- Ticket management
- Active listening
- Customer response
- Multitasking and organization
- Time management
- Empathy and patience
- Team collaboration
- Customer service excellence
- Microsoft windows and office
- Customer service
Certification
Human Resource Essentials &
Employment Law
Timeline
N/CNC Machine Operator
Boeing
01.2024 - Current
Customer Support Specialist
UnitedHealthcare
05.2019 - 08.2023
No Degree - Human Resources Management
Everett Community College
High School Diploma -
Cascade High School
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