Roneisha Benton
Summary
Seeking entry-level Phlebotomy position. Completed a comprehensive Phlebotomy and Clinical Laboratory Procedures training program with hands-on experience in venipuncture, capillary puncture, specimen collection and processing, and basic laboratory testing. Trained in infection control protocols, patient identification, and quality control procedures. Currently awaiting NCPT Certification. (May 2026) Seeking a clinical or laboratory role to apply practical skills in a professional healthcare setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lending Support Specialist - VVOE
UWM
04.2024 - 02.2026
- Achieved daily goals by processing loan data accurately and ensuring regulatory compliance, contributing to overall operational efficiency.
- Scan and verify loan information for accuracy and completeness, safeguarding customer data and privacy.
- Built strong relationships with internal team members to streamline loan processes from start to finish.
- Managed phone inquiries from clients and team members, providing exceptional support and resolving issues effectively.
Customer Service Representative
Gardner White
09.2020 - 04.2024
- Delivered exceptional customer service by handing inquiries, resolving complaints, and processing transactions.
- Managed refunds, returns, and exchanges to uphold customer satisfaction and loyalty.
- Coordinated delivery schedules and updated customers on order status to enhance communication.
- Maintained organized records of customer interactions to support quality assurance efforts.
Assistant Line Lead
Inalfa Roof Systems
06.2018 - 09.2020
- Facilitated team success by setting daily tasks and goals aligned with production targets.
- Tracked production metrics to meet hourly and daily output targets.
- Monitored production lines, repaired minor equipment failures, and ensured timely assembly of quality sunroof parts.
- Performed inspections, resolved quality issues, and organized workstations to uphold production standards.
- Supplied tools, equipment, and support to enable efficient daily production activities.
Education
Diploma -
Pontiac High School
Pontiac, MIMDA.PHT.CA - Medical Assisting - Phlebotomy
Oakland Community College
Waterford, MI04-2026
Skills
- Regulatory Compliance
- Lab Safety Protocols
- Medical Documentation
- Blood Collection
- Sample Handling
- Venipuncture and Capillary Puncture
- Data analysis
- Record Management
- Team Leadership
- Effective Communication
Certification
- NCPT- National Certified Phlebotomy Technician, 05/15/26
Timeline
Lending Support Specialist - VVOE
UWM
04.2024 - 02.2026
Customer Service Representative
Gardner White
09.2020 - 04.2024
Assistant Line Lead
Inalfa Roof Systems
06.2018 - 09.2020
Diploma -
Pontiac High School
MDA.PHT.CA - Medical Assisting - Phlebotomy
Oakland Community College