Roneisha Deese
Pembroke Pines,FL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer service representative
Walgreens call center
06.2024 - 09.2024
- My job key was helping each member with refills on their medications and getting approvals from their pcp for more refills. Another thing we did for our customers was helping them with emergency supply of medicine when they misplaced them or needed to get medication when they are out of state and don’t have their prescription. Last but not least we assisted them when they wanted to change to another pharmacy that was more convenient for them or if they wanted to switch over to us.
Medical Assistant
Careful Hearts Home Healthcare
10.2023 - 05.2024
- Administered patient assessments and recorded vital signs to ensure accurate medical documentation.
- Assisted in the preparation of examination rooms and organized medical supplies for efficient workflow.
- Managed patient scheduling and coordinated appointments to optimize clinic operations.
- Supported physicians during examinations by providing necessary instruments and maintaining sterile environments.
- Educated patients on treatment plans, medications, and preventive care to enhance understanding and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Medical assistant
Dr. claude B. Romulus MD
06.2023 - 08.2023
- My job key responsibilities include checking in the patients and recording their vitals, also taking their blood and sending it off to the lab. My job also included answering the phone and making appointments for our patients. I also administered shots.
- Externship non-paid
Member Services-Team Member
Nations Benefits
10.2022 - 06.2023
- We worked directly with United Healthcare to assist registered members locate suitable primary care providers. This role required informing members of vital information such as which physicians and facilities will accept their insurance. I was also responsible for processing order on behalf of members with qualifying benefits. This role also required technical troubleshooting.
Call Center - Team Member
Alorica
05.2021 - 10.2022
- Provided exceptional customer service as a DirectTv technical assistance telephone agent. My responsibilities included trouble shooting, assisting customers experiencing issues processing payments, accessing their accounts and processing timely upgrades.
Deli Clerk
Publix
02.2020 - 05.2021
- Provided premier customer service, including greeting customers and answering their questions, taking and fulfilling special orders for customers. My duties also included packing, labeling and pricing product. Operating the bread slicer and the scale while following sanitation and safety guidelines.
Education
Medical Assistant - undefined
Florida Career College
08.2024
High School Diploma - undefined
Miami Carol City Senior High School
06.2016
Skills
- Phlebotomy
- Taking vitals
- Administering shots
- Preforming EKGs
- CPR Certified
- Microsoft word and excel
Certification
CPR certification
Timeline
Customer service representative
Walgreens call center
06.2024 - 09.2024
Medical Assistant
Careful Hearts Home Healthcare
10.2023 - 05.2024
Medical assistant
Dr. claude B. Romulus MD
06.2023 - 08.2023
Member Services-Team Member
Nations Benefits
10.2022 - 06.2023
Call Center - Team Member
Alorica
05.2021 - 10.2022
Deli Clerk
Publix
02.2020 - 05.2021
Medical Assistant - undefined
Florida Career College
High School Diploma - undefined
Miami Carol City Senior High School