Roneisha Gaines

Processes a variety of transactions for in-person

clients seeking assistance with vehicle/vessel

registration and titling, drivers licensing,

hunting/fishing licensing, real estate tax payments

or business tax receipts/payments.

Performs cashiering functions, ensures accurate

posting of payments, and accurate balancing of daily

cash till.

Performs clerical tasks, including data entry,

photocopying, inventory of supplies and

preparation of correspondence and/or reports.

Performs driving tests and VIN checks.

Maintains current knowledge of TCO product lines

and applicable laws and procedures.

Answered customer telephone calls promptly to avoid on-hold wait

times

Responded to customer requests for products, services and

company information

Offered advice and assistance to customers, paying attention to

special needs or wants

Maintained customer satisfaction with forward-thinking strategies

focused on addressing customer needs and resolving concerns

Entered customer interaction details in Synergy to track requests,

document problems and record solutions offered

Evaluate customers accounts and provide data on customer spending

Fee Adjustments to clients accounts

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Performed cash, card, and check transactions to complete customer purchases.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Managed efficient cash register operations.
• Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.