Roneisha Mason
Daytona Beach,FL
Summary
Dynamic Certified Medical Assistant with extensive experience at Advent Health Daytona Beach, excelling in patient intake and EHR management. Proven ability to enhance office efficiency and deliver exceptional customer service. Skilled in HIPAA compliance and vital signs monitoring, demonstrating strong teamwork and problem-solving capabilities to support optimal patient care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Advent Health Daytona Beach
06.2024 - Current
- Assisted in patient intake and documentation processes to ensure efficient workflow.
- Prepared examination rooms, ensuring cleanliness and readiness for patient visits.
- Supported healthcare providers during patient examinations through preparation of instruments and equipment.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in and out efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Office Assistant/Billing Specialist
Advent Health Daytona Beach
09.2023 - 06.2024
- Managed daily administrative tasks, ensuring smooth office operations and efficient workflow.
- Assisted in scheduling appointments and coordinating meetings for team members.
- Maintained organized filing systems, improving document retrieval efficiency.
- Supported inventory management by tracking office supplies and placing orders as needed.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Responded to inquiries via phone and email, providing exceptional customer service to clients and visitors.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Legal Administrative Representative (Remote)
Ventra Health
07.2019 - 09.2023
- Assist with simple and complex legal correspondence with priority.
- Process subpoenas, certifications, and affidavits.
- Process bankruptcies.
- Process health and automotive insurance claims.
- Assist with bill reductions per attorney's or client's request.
- Upload attorney documentation into the patient Centricity file via Horizon Production software.
- Maintain individual and department productivity daily.
- Run necessary end-of-day reports.
Front Desk Associate
Central Florida Eye Specialists & Laser Center
12.2018 - 07.2019
- Responsible for patient check-in, answering telephone calls, making calls, faxing, scanning, and patient check-out.
- Collected co-pays and past-due balances.
- Responsible for calculating all four office location payments and making sure they correlate with the system.
- Made a deposit of all cash and check payments to the bank at the end of every shift.
- Call patients who have been referred, who have missed their appointments, who have upcoming appointments, and who have been away from the practice for more than one year.
- Traveled to satellite offices: New Smyrna Beach, Orlando-Par, Ormond Beach, and Lake Mary.
Patient Access Specialist- Admitting
Halifax Health Medical Center
07.2018 - 12.2018
- Admitted patients into the hospital and registered same-day surgery patients.
- Inserted physician orders and lab orders into Medi-Tech.
- Uphold patient confidentiality as required by HIPAA law and the hospital protocols.
- Verified patient insurance claims, and submitted authorization requests for inpatient and observation stays.
- Registered Brooks Rehabilitation patients at the Daytona Beach location.
- Kept a record of patients signing hospital consents before entering a procedure.
- Scanned and submitted medical documentation to medical records.
Dietary Hostess
Halifax Health Medical Center
08.2017 - 07.2018
- Taking patient food orders and filling food order requests according to dietary specifications.
- Serves on the tray assembly line as needed, ensuring trays and tray setups are accurate.
- Passes out patient trays in a friendly, professional manner, requesting the required patient identifying data: name and date of birth, each and every time they deliver any item to the patient.
- Deliver 4 p.m. to 9:30 p.m. snacks are delivered directly to the patient room on time, and floor stocks are maintained.
Sales Associate/ Cashier
Sears
11.2015 - 08.2017
- Assisted other colleagues in all cash register responsibilities, including balancing, handling customer purchases, and organizing the cash register.
- Responsible for keeping track of special orders, damaged products, and buy-backs.
- Handled customer complaints and resolved problems.
- Responsible for exceeding personal sales goals, as well as opening and closing responsibilities.
Front Desk Receptionist (Internship)
Volusia Volunteers in Medicine Clinic
05.2017 - 07.2017
- Greet and check in patients, collect personal information, and medical records.
- Schedule, reschedule, and verify patient appointments 48 hours prior to the scheduled appointment.
- Assisted new patients with pre-screening paperwork in order to see if we can provide care for them.
- Conducted patient referrals to sports and medicine, Brooks Rehab, or Family Health Source federally funded clinic.
- Uphold patient confidentiality as required by HIPAA law and the clinic.
Sales Associate (Seasonal)
Spirit Halloween Store
10.2015 - 11.2015
- Ensured optimal customer service by suggesting additional merchandise options.
- Responsible for all dressing room activities, including placing the merchandise in its assigned departments.
- Processed customer payments by cash, debit cards, and credit cards.
- Acknowledge all guests with a greeting while entering or exiting the store, as well as during opening and closing responsibilities.
Food Preparation/Cashier
Taco Bell
11.2014 - 05.2015
- Responsible for maintaining a clean dining area, and a safe work environment.
- Prepared and stored food ingredients, assembled food, and ordered beverages.
- Responsible for greeting customers and handling payments in the drive-thru/front counter.
- Assisted the manager and team members with closing responsibilities.
Hair Salon Receptionist
Natural Kinks Hair Salon
06.2009 - 08.2013
- Responsible for selling hair products to over two hundred customers.
- Answered phone calls and scheduled hair appointments.
- Assisted the business owner with day-to-day opening and closing responsibilities of the salon.
- Responsible for ensuring that each work area is cleaned.
- Responsible for greeting customers, and handling payments.
Education
Bachelor of Science - Gerontology
Bethune Cookman University
Daytona Beach, FL12-2017
High School Diploma -
Thurgood Marshall Academy Public Charter High School
Washington, DC06-2013
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Customer service
- Vital signs monitoring
- Microsoft Word
- Microsoft Excel and PowerPoint
- Time management
- Problem-solving
- Teamwork and collaboration
- Dependable and responsible
Certification
- CCMA - Certified Clinical Medical Assistant
- Basic Life Support Provider
Languages
English
Full Professional
Spanish
Elementary
Timeline
Certified Medical Assistant
Advent Health Daytona Beach
06.2024 - Current
Office Assistant/Billing Specialist
Advent Health Daytona Beach
09.2023 - 06.2024
Legal Administrative Representative (Remote)
Ventra Health
07.2019 - 09.2023
Front Desk Associate
Central Florida Eye Specialists & Laser Center
12.2018 - 07.2019
Patient Access Specialist- Admitting
Halifax Health Medical Center
07.2018 - 12.2018
Dietary Hostess
Halifax Health Medical Center
08.2017 - 07.2018
Front Desk Receptionist (Internship)
Volusia Volunteers in Medicine Clinic
05.2017 - 07.2017
Sales Associate/ Cashier
Sears
11.2015 - 08.2017
Sales Associate (Seasonal)
Spirit Halloween Store
10.2015 - 11.2015
Food Preparation/Cashier
Taco Bell
11.2014 - 05.2015
Hair Salon Receptionist
Natural Kinks Hair Salon
06.2009 - 08.2013
Bachelor of Science - Gerontology
Bethune Cookman University
High School Diploma -
Thurgood Marshall Academy Public Charter High School