Roneisha Raphiel
Summary
My goal is to become associated with an agency where I can utilize my education and skills while gaining further knowledge and experience to enhance the agency's productivity and reputation.
Overview
7
7
years of professional experience
Work History
Resettlement Case Manager
Catholic Charities Dallas
04.2022 - 02.2025
- Facilitated a case load of 40 or more immigrants who have migrated from their native countries abroad and who are seeking refuge in the U.S
- Maintained confidential files for each case that consists of legal documents
- Provided rental assistance and cash assistance benefits to clients
- Assisted clients with obtaining government public assistance benefits such as SNAP, Medicaid, TANF, Refugee Medical Assistance and other benefits
- Assisted with school registration for children
- Provided employment services and resources to clients
- Provided transportation services and resources to clients
- Provided financial literacy to clients
- Traveled to conduct home visits to clients
- Produced weekly reports of clients' progression throughout the program within the agency
- Completed data entry tasks efficiently, ensuring accuracy and confidentiality of information.
Case Services Manager
D&S Community Services NOW The Mentor Network
05.2021 - 08.2021
- Facilitated a case load of 25 or more clients with physical & intellectual disabilities
- Provided advocacy for clients by educating clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Traveled to conduct home visits to clients
- Conducted team meetings with clients' service providers
- Developed a plan of care for clients to include services such as independent living skills, physical therapy, speech therapy, and etc
- Provided crisis intervention services to clients by implementing de-escalation strategies to assist individuals experiencing emotional distress or aggressive behavior.
- Produced monthly and annual reports of clients' progression
Case Manager (Family Support Coordinator)
Shoulders of Strength
04.2019 - 01.2021
- Facilitated a case load of 50 or more families with children ages newborn - 3 years of age with physical and intellectual delays
- Traveled to conduct home visits to families
- Conducted team meetings with clients' service providers
- Produced quarterly reports of clients' service plans and progression
- ICD-9 & ICD-10 billing and coding
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Mental Health Specialist
Community Enrichment Programs, LLC.
09.2018 - 08.2019
- Provided intensive case management services to 20 or more children ages 8 - 15 years of age who were diagnosed with mental health disabilities
- Traveled to conduct home visits to clients
- Analyzed clients' mental health status through discussion & observation during home visits
- Guided clients in effective therapeutic exercises and utilizing coping skills integrated from Cognitive Behavior Therapy and suggested by a Licensed Mental Health Professional
- Provided ongoing support for clients transitioning out of crisis situations, aiding in the development of coping strategies and resilience skills.
- Implemented de-escalation strategies to assist individuals experiencing emotional distress or aggressive behavior.
- Monitored clients' treatment plans to keep track of their mental health statuses
- Produced weekly reports of clients' progression
Substitute Teacher
Caddo Parish School Board
03.2018 - 04.2019
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Adhere to the curriculum and lesson plans assigned by the primary teacher
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Enforced school and class rules to maintain order in classroom.
- Assisted students in mastering subject material and preparing for tests.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Education
Master of Science - Forensic Psychology
Walden University
05-2027
Bachelor of Science - Criminal Justice
Grambling State University
05.2017
Skills
- Proficient written and verbal communication
- Versatile Learning Ability
- Problem-solving
- Case management
- Effective Time Management
- Organization and multitasking
- Client advocacy
- Data Analysis Skills
- Report writing
Timeline
Resettlement Case Manager
Catholic Charities Dallas
04.2022 - 02.2025
Case Services Manager
D&S Community Services NOW The Mentor Network
05.2021 - 08.2021
Case Manager (Family Support Coordinator)
Shoulders of Strength
04.2019 - 01.2021
Mental Health Specialist
Community Enrichment Programs, LLC.
09.2018 - 08.2019
Substitute Teacher
Caddo Parish School Board
03.2018 - 04.2019
Master of Science - Forensic Psychology
Walden University
Bachelor of Science - Criminal Justice
Grambling State University
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