Roneka Eccleston

• Provide exceptional customer service to guests by assisting with inquiries, reservations, and requests.
• Coordinate and manage guest services, including bookings, transportation, and special arrangements.

• Handled customer inquiries and suggestions courteously and professionally.
• Offer recommendations and information about local attractions, restaurants, and events.

• Investigated and evaluate insurance claims to determine coverage and liability.
• Communicated effectively with policyholders, providing guidance and support throughout the claims process.
• Analyzed documentation, such as medical records and police reports, to make fair and accurate claim decisions.
• Negotiated settlements with clients and other parties involved to ensure timely resolution.
• Ensured customer satisfaction by providing prompt and efficient claims handling services.

• Enhanced customer satisfaction by efficiently processing cash transactions and maintaining accurate financial records.
• Ensured smooth operations by organizing and restocking cashier station with necessary supplies.
• Boosted revenue by upselling additional services and promotions to customers when appropriate.
• Maintained a professional and courteous demeanor, providing outstanding customer service for all guests.
• Assisted team members during busy periods, contributing to an efficient and well-functioning workplace.

• Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
• Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
• Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
• Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Promoted store promotions and incentive programs to increase overall sales revenue.