Ronel Jean-Louis
Queens,NY
Summary
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
International Dept Manager
Capital Bank Haiti
06.2008 - 06.2023
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed and managed department budget to monitor financial performance and minimize expenses.
Foreign Exchange Trader
Capital Bank Haiti
06.2007 - 06.2008
- Maximized trading profits by analyzing market trends and implementing effective trading strategies.
- Enhanced risk management practices for the firm through proper portfolio diversification and currency hedging techniques.
- Developed strong relationships with key clients, leading to increased business opportunities and revenue growth.
- Collaborated with sales team to identify new clients and expand foreign exchange products offerings.
- Increased efficiency of trade executions by utilizing advanced technological tools and platforms.
- Mentored junior traders, sharing knowledge on market analysis and best trading practices for their professional development.
- Maintained compliance with regulatory requirements, ensuring accuracy in all trade reporting processes.
- Provided expert advice to clients regarding foreign exchange transactions, helping them make informed decisions that aligned with their financial goals.
- Ensured smooth workflow within the team by effectively communicating with colleagues, sharing vital market insights and updates regularly.
- Reduced transaction costs for clients by negotiating favorable rates with liquidity providers.
- Strengthened client retention rates by providing exceptional customer service during trade execution processes.
- Conducted comprehensive research on emerging markets to identify new investment opportunities for the firm''s portfolio expansion plans.
- Actively participated in industry conferences and seminars, staying updated on the latest trends in foreign exchange markets and expanding professional network connections.
- Discussed financial options with clients and provided informed suggestions.
International Banking Officer
Unibank Haiti
Port-au-Prince, Haiti
08.2004 - 11.2007
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Assisted in the development of new banking products and services for clients.
- Monitored account activity for suspicious or unauthorized transactions.
- Maintained accurate records of customer accounts transactions.
- Performed regular reviews of customer accounts to ensure compliance with regulations.
- Prepared reports on branch activities for senior management review.
- Attended seminars and workshops to stay abreast of industry trends.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
Bachelor of Computer Science - Maintenance And Networking
University of Quisqueya
Port-au-Prince, Haiti10-2003
MBA - Marketing
Quisqueya University
HaitiSkills
- Sales Reporting
- Logistics Planning
- Staff Management
- Customer Service
- Customer Engagement
- Relationship Building and Management
- Product Knowledge
- Supply Chain Management
- Market Research
- Risk Management
- Software Installation
- Computer Configurations
- Help Desk Assistance
- Network Operating Systems
- Computer Troubleshooting
Languages
French
Full Professional
Creole
Native/ Bilingual
Spanish
Limited
Certification
- Certificate of Leadership, 2022
Timeline
International Dept Manager
Capital Bank Haiti
06.2008 - 06.2023
Foreign Exchange Trader
Capital Bank Haiti
06.2007 - 06.2008
International Banking Officer
Unibank Haiti
08.2004 - 11.2007
Bachelor of Computer Science - Maintenance And Networking
University of Quisqueya
MBA - Marketing
Quisqueya University
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