Ronell Harper

Customer Service Rep.

Shred It

02.2011 - Current

Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Conducted training sessions for new hires, ensuring consistent level of service across team.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Analyzed customer service metrics to identify trends and develop strategies for improvement.
Participated in training programs to enhance product knowledge and customer service skills.
Boosted team morale by consistently recognizing colleagues' contributions and achievements.