Ronell C. Williams Jr
Austin,TX
Summary
Effective and articulate communicator/liaison who quickly builds and nurtures excellent working relationships with internal and external contacts. Executes a broad range of functions quickly and accurately in fast-paced, independent and self-motivated environments.
Overview
12
12
years of professional experience
Work History
Manager of Patient Safety and Communications
West Oaks Hospital
10.2018 - 02.2023
- Led multiple teams of 10+ employees ensuring staff members were properly trained and operated in compliance with all facility safety and security guidelines as well as government and other regulatory agency guidelines.
- Partnered with Director of Intake managing all operations of Intake and Emergency Room Services, as well as Patient Safety and Communications departments.
- Maximized emergency room services by reducing patient wait time by over 35%, patient transfer metrics by 47%,d which influenced ovearll increase of patient satisfaction scores.
- Cultivated and maintained positive relationships with all customer client bases, not limited to referall sources and contracted hospital personnel.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Facilitate departmental onboarding and on-the-job training for new hires bolstering position knowledge and skillset.
Intake Coordinator
West Oaks Hospital
06.2015 - 10.2018
- Received and coordinated all emergency admissions/registration to align with patient needs and business goals.
- Screened referrals as potential new patients for behavioral health treatment for all levels of care.
- Initiated contact with patients to gather clinical and demographic data as well as medical history for assessment.
- Established supportive, motivational, and therapeutic relationships with hospital staff as well as patients to ensure an environment that fostered safety and security for all.
- Managed heavy volume of calls addressing customer/patient inquiries and concerns, while maintaining perfect Market Power scores.
Practice Administrator
Gateway To Sobriety, LLC
10.2016 - 07.2017
- Directed day-to-day administrative and operational functions for 12-bed facility, providing guidance and leadership to over 15 employees across all departments.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Oversaw accounting, budgeting and financial reporting.
- Developed and maintained electronic record management systems to analyze and process data.
- Developed and implemented organizational policies and procedures for effective practice management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Account Retention Manager
Sprint/Nextel Retention Call Center
01.2011 - 03.2013
- Handled high volume of inbound calls with focus on building rapport, customer retention, as well as offering products and services that would add value to customer experiences.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and productivity through effective management of service levels by staff training regarding customer service protocols and call resolution techniques.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
Education
Bachelor's of Science - Nursing And Healthcare Administration
The University of Texas At Arlington
Houston, TX05.2024
Associate of Science - Nursing Science And Health Professions
Houston Community College
Houston, Texas05.2022
High School Diploma -
Alexandria Senior High School
Alexandria, LA05.2004
Skills
- Team Leadership
- Operations Management
- Staff Management
- Process Improvement
- Documentation and reporting
- Customer support
- Client Communication
- Complaint Resolution
- Account management
- Marketing Strategy Development
Timeline
Manager of Patient Safety and Communications
West Oaks Hospital
10.2018 - 02.2023
Practice Administrator
Gateway To Sobriety, LLC
10.2016 - 07.2017
Intake Coordinator
West Oaks Hospital
06.2015 - 10.2018
Account Retention Manager
Sprint/Nextel Retention Call Center
01.2011 - 03.2013
Bachelor's of Science - Nursing And Healthcare Administration
The University of Texas At Arlington
Associate of Science - Nursing Science And Health Professions
Houston Community College
High School Diploma -
Alexandria Senior High School
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