Ronelle Prickett
Staten Island,USA
Summary
Dynamic Program/Consumer Products Manager at Ensemble Travel with expertise in website management and client relationship management. Proven track record in enhancing user experience and driving engagement through tailored site structures and SEO optimization. Adept at problem-solving and project coordination, ensuring seamless integration of third-party platforms for over 100 travel agency websites.
Overview
29
29
years of professional experience
Work History
Zumba Instructor
LA Fitness
Staten Island, NY
01.2019 - Current
- Lead high-energy Zumba fitness classes that provide a fun, cardio-based workout for all participants.
- Adapt routines to accommodate various fitness levels, ensuring an inclusive and encouraging environment.
- Foster strong member relationships to support long-term fitness goals and overall well-being.
Program/Consumer Products Manager
Ensemble Travel
New York, NY
04.2008 - 10.2025
- Manage and maintain third-party consumer platforms, including Duda, Weebly, Softvoyage, and Revelex, ensuring seamless integration across all systems.
- Oversee and manage the website program for over 100 member travel agency websites built primarily on Duda and Weebly platforms, ensuring seamless functionality, up-to-date content, and brand consistency across all sites.
- Collaborate with clients to enhance travel website design through layout customization, SEO optimization, mobile responsiveness, and user experience improvements.
- Utilize Duda's flexible design features and Weebly's intuitive builder to implement tailored site structures and promotional content.
- Integrate supplier promotions, booking tools, and third-party content widgets to support client marketing goals and improve customer engagement.
- Assist the sales team with product training, customer presentations, and help agencies optimize their websites for customer engagement and sales.
- Troubleshoot website performance issues, manage content updates, and provide ongoing technical support and training for travel agencies.
- Modify HTML and CSS as needed to improve website functionality and design.
- Develop and maintain a training curriculum, including webinars, guides, and videos, to help travel agencies maximize their website's performance.
- Act as the primary liaison between travel agencies and third-party booking platforms, including Softvoyage and Revelex.
- Facilitate agency onboarding, system access, and profile setup.
- Coordinate directly with platform providers to troubleshoot issues, communicate product updates, and manage technical escalations.
- Ensure accurate implementation of booking tools and integrations across agency websites, while aligning with promotional strategies and supplier offerings.
- Support internal teams by translating platform capabilities into actionable tools and enhancements that improve agency efficiency and customer experience.
- Manage ClientSite, Softvoyage, and Revelex member invoicing, ensuring accuracy in billing, payments, and financial documentation.
- Prepare and maintain financial projections and reports for internal stakeholders.
- Coordinate and produce a weekly newsletter, highlighting current promotions, supplier updates, and company events.
- Collect and curate content from various departments to ensure all internal and external communication is timely, relevant, and aligned with marketing objectives.
- Onboard new travel agencies to the proprietary ADX travel booking engine by manually creating agency and agent profiles within Sitefinity CRM.
- Troubleshoot ADX login issues and resolve general membership support issues via HubSpot, ensuring timely resolution and customer satisfaction.
- Website
Front Desk Coordinator
Beautiful Smiles Dental Arts
Staten Island, NY
03.2005 - 02.2008
- Oversaw front desk operations, managing patient financials and insurance reimbursements efficiently.
- Designed marketing materials to drive patient growth initiatives effectively.
- Assisted with website content updates, ensuring accurate and engaging site management.
Marketing/Sales Manager
The Staten Island Hotel
Staten Island, NY
09.2002 - 03.2005
- Developed marketing and sales strategies that boosted hotel occupancy and restaurant visits.
- Coordinated events while managing an entertainment calendar to enhance guest experiences.
- Conducted outside sales calls and networking to drive new business opportunities.
Marketing Coordinator
SmithGroup JJR, Inc.
Ann Arbor, MI
10.1999 - 02.2002
- Developed business proposals and marketing materials for a national landscape architecture firm.
- Assisted in creating interview strategies to enhance recruitment processes.
- Maintained project and image database for improved access to resources.
- Coordinated event planning logistics to ensure the successful execution of initiatives.
Communications Manager
New York Organ Donor Network
New York, NY
10.1998 - 05.1999
- Managed public relations efforts to promote organ and tissue donation awareness across New York City, developing marketing campaigns, communication materials, and overseeing staff and volunteers.
Wellness and Outreach Coordinator
Lenox Hill Hospital
New York, NY
03.1997 - 10.1998
- Coordinated community health events and outreach programs for Manhattan's Upper East Side and The Bronx, developing and evaluating communications campaigns to raise health awareness.
Education
B.S. - Finance and International Business
City University of New York
Staten Island, NY05-1995
Skills
- Website management and design
- Client relationship management
- Project coordination
- Effective communication
- Problem solving
- Time management
- Documentation and reporting
- Task delegation
- Project management
- Change management
- Expense tracking
- Competitor research
- Cross-functional team leadership
- Policy implementation
- Employee onboarding and mentoring
Volunteer Experience
- Wagner College Touchdown Club, Parent Volunteer, 09/01/24, Present
- NYC Parks Department, ShapeUp NYC, Zumba Instructor, 03/01/12, 11/01/24
- Rotary International, South Shore Club, Treasurer's Assistant and Committee Member, 01/01/00, 01/01/06
Timeline
Zumba Instructor
LA Fitness
01.2019 - Current
Program/Consumer Products Manager
Ensemble Travel
04.2008 - 10.2025
Front Desk Coordinator
Beautiful Smiles Dental Arts
03.2005 - 02.2008
Marketing/Sales Manager
The Staten Island Hotel
09.2002 - 03.2005
Marketing Coordinator
SmithGroup JJR, Inc.
10.1999 - 02.2002
Communications Manager
New York Organ Donor Network
10.1998 - 05.1999
Wellness and Outreach Coordinator
Lenox Hill Hospital
03.1997 - 10.1998
B.S. - Finance and International Business
City University of New York