Performance-driven Vice President with over 20 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Hi, I’m
Ronen Avidor
Phoenix,Arizona
Summary
Overview
26
years of professional experience
Work History
Sisense
VP of Field Engineering
07.2023 - Current
Job overview
- Oversees all global teams covering Support, Solution Architect, TAM, Professional Services consisting of 150+ employees
- Created end to end Post Sales Customer Journey to unify onboarding, implementation, migration and support which provided customer with more tooling for success
- Create first ever Tech-Talk to enrich customer with technical knowledge on how to successfully implement Sisense
- Partner closely with Customer Success and Product House on strategy and direction
- Member of SLT (Senior Leadership Team).
- Work closely with our Partner Team in utilizing partners for on-boarding and implementation process in order to make our customers much more successful
- Formulated and executed strategic initiatives to improve product offerings.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Sisense
Global VP, Customer Support
02.2022 - 07.2023
Job overview
- Overseas Global Customer Support team consisted of 100+ employees
- Transform Support Team from Tier based approach to work in Swarming/Pods
- Drove Support KPI to 95% and above
- Built out new ticketing workflow to improve customer journey through lifecycle of tickets and for better collaboration with Customer Care and Product House
- Built methodology to enrich Knowledge base both internally and externally by leveraging AI
- Implemented ask-ai (AI search engine) to unify search across all internal systems and improve documentation quality
- Oversaw business-wide changes to modernize procedures and organization.
- Member of SLT (Senior Leadership Team).
Sisense
VP, Sales Engineer, US West & APAC
02.2021 - 02.2022
Job overview
- Overseas all of Customer Facing Sales Engineering teams across US West and APAC
- Build and hire teams in Australia and Singapore
- Improved Proof of Concept win rate globally by 25%.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of organization, leading to better business outcomes.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Initiated strategy to drive company growth and increase market share and profitability.
Sisense
Director Sales Engineer, Enterprise & Corporate US
05.2019 - 02.2021
Job overview
- Manages entire US Sales Engineering operation that consisted of 3 teams assisting Sales team globally running Proof of Concept and discovery calls
- Build and implemented Processes to templatize Proof of Concept process with Sales Team to allow better collaboration and understanding prospects pain points and needs, which resulted in higher win rate.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
Sisense
Sales Engineer, Team Manager
03.2019 - 05.2019
Job overview
- Managed team of 6 Sales Engineers building out West coast presence
- Coaching and supporting team during Proof of Concept.
- Utilized advanced technical knowledge to gain competitive edge in the market by effectively showcasing product capabilities in comparison to competitor offerings.
- Utilized creative problem-solving skills to overcome technical challenges in sales process.
- Optimized sales pipeline management by regularly reviewing progress against goals and adjusting strategies as needed to stay on track towards annual objectives.
Sisense
Senior Sales Engineer
07.2016 - 03.2019
Job overview
- Working closely with US Sales team in running discovery calls and 90 Minutes Proof of Concept
- Manage Proof of Concept with prospect end to end, from requirement gathering to implementation
- Build custom plugin and act as trusted advisor to prospect support during sales cycle and guide them in making best business decisions
- Received “Top US Sales Engineer” Award (closed 45 new logos in 2019).
- Managed complex technical projects from initiation to completion, ensuring timely delivery and client satisfaction.
TraderTools
Director of Sales North America
09.2012 - 07.2016
Job overview
- Execute strategy for penetrating North America market, and increasing sales by 20%
- Identifies new business opportunities by identifying prospects and evaluating their position in industry; researching and analyzing sales options
- Sells TraderTools offering by establishing contacts (via Social Media, Trade Shows, etc.) and developing relationships with prospects and recommending solutions
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities (upselling); recommending profit and service improvements
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
TraderTools
Senior Project Manager/Customer Facing Executive
01.2009 - 09.2012
Job overview
- Project Management, Presales, and Sales roles working with major global financial institutions
- Implementing business solutions for financial institutions (POC, Product Demonstration, Requirement Gathering/Analysis) from start to delivery
- Direct and matrix management of multi-disciplinary teams, excellent performance in dynamic, intensive and international environment
- In-depth knowledge of Foreign Exchange market place.
TraderTools
Senior Sales Executive
10.2007 - 01.2009
Job overview
- Managed company introduction and sales-cycles with financial institutions in US, UK, Europe and Singapore
- Co-planned company's market penetration and sales expansion plans
- Conducted 'Cold Call' to key banking executives, introducing company's services
- Coordination of personal meetings, presentation, defining customer needs and requirement gaps
- Managing RFI processes, creating price proposals, monitoring, follow up and deal closure
- Attending Trade Shows, creating new leads and business relationships.
TraderTools
Senior Project/Account Manager
05.2004 - 10.2007
Job overview
- Managing Key Client and full Projects Life Cycle, including new projects, upgrades and system enhancements
- Prepared business requirement documents, collaboration with Development and QA teams
- Prepared costs and time estimates for system Change Requests
- Defined project scope, designed detailed project plans, including tasks and milestones
- Identified project risks, and ensured timely solution, creative problem solving
- Onsite implementations, including systems' testing, training and go-live.
TradeTools
Senior Developer/ Team Leader
09.1997 - 05.2004
Job overview
- Defined projects' scope, delegate assignments, leads and supervised team of 3 developers
- Wrote functional design documents, responsibility for large parts of code in early company stages.
Education
Champlain CollegeVermont
Bachelor of Science from Computers
05.1998
University Overview
Tel Aviv UniversityTel Aviv
Associate of Science from Computer Science
05.1994
University Overview
Skills
- Analytical and Critical Thinker
- Leadership and People Development
- Process Improvements
- Innovative and Visionary
- Management Team Leadership
- Strategic business planning
- Performance Improvement
- People and Culture
- Employee Motivation and Performance
- Relationship and Team Building
- Technical Support
- Sales Growth
Languages
English
Native or Bilingual
Hebrew
Native or Bilingual
Timeline
VP of Field Engineering
Sisense
07.2023 - Current
Global VP, Customer Support
Sisense
02.2022 - 07.2023
VP, Sales Engineer, US West & APAC
Sisense
02.2021 - 02.2022
Director Sales Engineer, Enterprise & Corporate US
Sisense
05.2019 - 02.2021
Sales Engineer, Team Manager
Sisense
03.2019 - 05.2019
Senior Sales Engineer
Sisense
07.2016 - 03.2019
Director of Sales North America
TraderTools
09.2012 - 07.2016
Senior Project Manager/Customer Facing Executive
TraderTools
01.2009 - 09.2012
Senior Sales Executive
TraderTools
10.2007 - 01.2009
Senior Project/Account Manager
TraderTools
05.2004 - 10.2007
Senior Developer/ Team Leader
TradeTools
09.1997 - 05.2004
Champlain College
Bachelor of Science from Computers
Tel Aviv University
Associate of Science from Computer Science
Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancement401k matchHealthcare benefitsStock Options / Equity / Profit SharingSimilar Profiles
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