Ro'nesha Brown
Yonkers,US
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specialty Pharmacy Technician
Westchester Medical Center
07.2025 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Demonstrated strong analytical skills in identifying areas of improvement within processes or workflows leading to better operational performance.
- Ensured regulatory compliance by adhering to federal and state laws governing the practice of pharmacy.
- Delivered exceptional customer service, addressing questions or concerns regarding medications, insurance coverage, and co-payments in a timely manner.
Certified Pharmacy Technician
Walgreens Specialty Pharmacy
01.2025 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Rehabilitation Aide
Burke Rehabilitation Hospital
03.2023 - Current
- Performed treatment procedures to improve patient's functioning.
- Prepared patients for treatment by positioning, dressing or removing external supports.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Assisted patients during ambulation to prevent injuries.
- Administered structured activities to socialize patients.
Shopper
Wholefoods Market
01.2020 - 07.2025
- Resolved customer complaints quickly by contacting leadership.
- Received work assignments from order system to fill orders.
- Supported other departments when necessary such as restocking shelves or helping out in receiving and shipping area.
- Maintained positive working relationships with customers, team members, and leadership.
Nursing Assistant
Burke Rehabilitation Hospital
01.2021 - 06.2024
- Assisted nurses with patient care activities such as vital sign monitoring, ambulation, and hygiene.
- Answered patient call lights and performed timely services to enhance physical well-being of patients.
- Monitored vitals signs, glucose levels, and other indicators of health status regularly.
- Provided assistance with daily living activities like eating or bathing when necessary.
- Supported ADL management related to bathing, dressing, and basic hygiene.
- Took and recorded temperatures, blood pressure and other vital signs.
- Transferred and assisted patients with mobility using various methods.
- Maintained a clean and safe environment for patients.
Office Assistant
Pediatric Medical Office
06.2021 - 07.2022
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
- Supported staff by performing data entry and completing administrative duties.
- Provided customer service support via phone or email inquiries related to products or services offered by the organization.
Assistant Manager
Foot Locker
11.2017 - 06.2019
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Coached and mentored new employees on company policies and procedures.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Tracked store inventories and replenished products according to demand.
Medical Assistant Intern
Janneth Montoya Internal Medical Practice
02.2017 - 04.2017
- Maintained a clean work area by sterilizing instruments and stocking supplies.
- Assisted physicians with exams, treatments, and procedures while adhering to safety protocols.
- Performed administrative duties such as scheduling appointments, filing medical records, and maintaining patient charts.
- Collaborated with team members to provide high quality patient care in a compassionate manner.
- Provided patient care by taking vital signs, drawing blood, and preparing patients for examinations.
Medical Assistant Intern
Women to Women
02.2017 - 03.2017
- Provided patient care by taking vital signs, drawing blood, and preparing patients for examinations.
- Performed administrative duties such as scheduling appointments, filing medical records, and maintaining patient charts.
- Utilized strong communication skills to effectively interact with patients and their families regarding health information.
- Developed an understanding of medical terminology through researching medical coding systems and billing processes.
- Applied knowledge of HIPAA regulations to ensure the privacy of patient information was maintained at all times.
Education
Bachelor of Science (B.S.) - Biomedical Science
Mercy College
Dobbs Ferry, NY05.2023
Associate in Science (A.S.) - Clinical Medical Assisting
College of Westchester
05.2019
Skills
- Customer service
- Problem-solving skills
- Attention to detail
- Data entry
- Insurance billing
- HIPAA regulations
- Filling prescriptions
- Team collaboration
- Prescription interpretation
- Drug storage procedures
- Patient confidentiality
- Empathy and patience
- Verbal and written communication
- Pharmacology
- BLS/CPR Certified
- Certified Pharmacy Technician
Certification
- RMA - Registered Medical Assistant
- CPhT - Certified Pharmacy Technician
- New York Licensed Pharmacy Technician
Timeline
Specialty Pharmacy Technician
Westchester Medical Center
07.2025 - Current
Certified Pharmacy Technician
Walgreens Specialty Pharmacy
01.2025 - Current
Rehabilitation Aide
Burke Rehabilitation Hospital
03.2023 - Current
Office Assistant
Pediatric Medical Office
06.2021 - 07.2022
Nursing Assistant
Burke Rehabilitation Hospital
01.2021 - 06.2024
Shopper
Wholefoods Market
01.2020 - 07.2025
Assistant Manager
Foot Locker
11.2017 - 06.2019
Medical Assistant Intern
Janneth Montoya Internal Medical Practice
02.2017 - 04.2017
Medical Assistant Intern
Women to Women
02.2017 - 03.2017
Associate in Science (A.S.) - Clinical Medical Assisting
College of Westchester
Bachelor of Science (B.S.) - Biomedical Science
Mercy College
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