Ronesha Carley
Bossier City,LA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Cashier
Super One Foods
12.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Unit Supply Clerk
Louisiana Army National Guard
09.2017 - 09.2023
- Secured and protected military property, assets, and personnel.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Operated and maintained armored vehicles.
- Implemented tactics, procedures, and techniques for defense systems.
- Trained in conflict resolution among subordinates, equals and superiors.
- Trained in small arms, anti-armor and indirect fire weapons.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Worked weekends and long hours in deployed locations to complete various taskings.
Call Center Representative
General Dynamics
12.2020 - 08.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Call Center Agent
Teleperformance USA
10.2018 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Maintained and managed customer files and databases.
Education
High School Diploma -
Northwood High School
Shreveport, LA05.2018
Skills
- Payment Processing
- Account Updating
- Data Entry
- Call Control
- Complaint Resolution
- Time Management
- Conflict Resolution
Timeline
Cashier
Super One Foods
12.2022 - 11.2023
Call Center Representative
General Dynamics
12.2020 - 08.2022
Call Center Agent
Teleperformance USA
10.2018 - 11.2020
Unit Supply Clerk
Louisiana Army National Guard
09.2017 - 09.2023
High School Diploma -
Northwood High School
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