Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ronesha Murray

Jacksonville,FL

Summary

Driven by a results-focused approach, I leveraged my problem-solving and organizational skills at Caregiving to enhance team efficiency and guest satisfaction, leading to a notable increase in repeat bookings. My background in fast-paced environments, like Call Center Resources, honed my ability to multitask and communicate effectively, ensuring high-quality customer service and team collaboration.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CORNERSTONE

Caregiving
08.2023 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.

ERC

Call Center Resources
02.2019 - 04.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

SCOTTISH INN

Housekeeping
04.2016 - 10.2018
  • Maintained a high standard of cleanliness throughout the property by supervising housekeeping operations and implementing strict hygiene protocols.
  • Identified areas for improvement within the inn''s services based on guest feedback analysis, leading to higher overall satisfaction ratings.
  • Increased repeat bookings through exceptional customer service, attention to detail, and proactive problem resolution.
  • Enhanced guest safety through regular staff training sessions on emergency procedures as well as proper equipment usage.

Education

High School Diploma -

ORANGE PARK HIGH
ORANGE PARK
11.2012

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Computer Skills
  • Excellent Communication
  • Organizational Skills
  • Calm Under Pressure
  • Active Listening
  • Decision-Making

Certification

MED TECH CERTIFICATE

CPR CERTIFIED

Timeline

CORNERSTONE

Caregiving
08.2023 - 05.2024

ERC

Call Center Resources
02.2019 - 04.2022

SCOTTISH INN

Housekeeping
04.2016 - 10.2018

High School Diploma -

ORANGE PARK HIGH

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Ronesha Murray