Ronesha O'Dell
Burnsville,MN
Summary
Experienced and results-driven fraud prevention and risk management professional with nearly two decades of experience in telecommunications. Proven success in leading complex investigations, helping reduce organizational exposure to fraud, and enhancing operational efficiency. Strong leader and cross-functional collaborator skilled in turning analytical insights into strategic action. Adept at navigating high-pressure environments while maintaining attention to detail and a commitment to integrity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Fraud Prevention Manager
AT&T
01.2015 - 01.2023
- Led a fraud investigation team responsible for detecting and responding to suspicious activity, including malware attacks, identity theft, and elder fraud across high-value accounts.
- Partnered with internal security teams to investigate compromised customer data, helping reduce fraud incidents by 20% within two years.
- Implemented standardized auditing processes for account activity and billing accuracy, recovering an average of $20K monthly in incorrect charges.
- Delivered regular briefings to senior leadership and contributed to shaping corporate fraud policies.
- Provided mentoring, coaching, and performance evaluations for team members; made hiring and promotional recommendations.
Equipment Fraud Analyst
AT&T
01.2007 - 01.2015
- Conducted detailed audits and investigations into device-related fraud cases, identifying vulnerabilities and preventing losses.
- Communicated with cross-departmental teams to resolve high-risk account discrepancies.
- Assisted with escalated issues involving compromised customer accounts and fraudulent upgrade activity.
- Coordinated with the Global Fraud Division to improve case resolution times and accuracy.
Risk Management Specialist
AT&T
01.2006 - 01.2007
- Analyzed delinquent business accounts to identify fraud risks and recommended remediation steps.
- Worked closely with finance and collections teams to streamline account verification procedures.
Receivables Representative (Corporate & Business)
AT&T
01.2004 - 01.2006
- Managed collections and account reconciliation for business and corporate clients.
- Delivered exceptional customer service while maintaining a focus on accurate reporting and billing integrity.
Education
Associate Degree - Criminal Justice, Business
Normandale Community College
Bloomington, MNSkills
- Fraud Detection & Investigation
- Risk Analysis & Mitigation
- Cross-Functional Leadership
- Customer & Client Relations
- Data Management & Reporting
- Operations Oversight
- Process Improvement
- Team Development & Mentoring
- MS Office Suite (Excel, PowerPoint, Word)
- Kronos Workforce Solutions
- CRM and Enterprise Fraud Management Systems
Accomplishments
· Customer Service Excellence Award (2006)
· Management Development Program, AT&T (2015)
· AT&T Summit Winner (Top Performers within organization) (2016)
Certification
- Customer Service Excellence Award (2006)
- Management Development Program, AT&T (2015)
- AT&T Summit Winner (Top Performers within organization) (2016)
Hobbies and Interests
Volunteer, Feeding My Starving Children, Volunteer, American Heart Association (Heart Walk), Member, Contender for the Faith Church, Volunteer, DEI scholarship initiatives, Traveling, Roller Blading, Board Games & Literature, Cooking, The Network, Women of AT&T and LEAGUE
Affiliations
- The Network
- Women of AT&T
- LEAGUE
Timeline
Fraud Prevention Manager
AT&T
01.2015 - 01.2023
Equipment Fraud Analyst
AT&T
01.2007 - 01.2015
Risk Management Specialist
AT&T
01.2006 - 01.2007
Receivables Representative (Corporate & Business)
AT&T
01.2004 - 01.2006
Associate Degree - Criminal Justice, Business
Normandale Community College