Roneshea Pittman

Work History

Adecco

10.2023 - Current

Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

University of Memphis

12.2022 - 12.2023

Assists students in making an informed, timely and appropriate decision regarding their academic major
Interprets test score data in order to direct students into the appropriate selection of mathematics, foreign language, natural sciences, English composition, and course loads
Presents options to students to optimal course selections which provide the highest likelihood to apply toward a degree
Counsels’ students regarding resources for non-academic concerns such as financial aid, admission, employment, and personal and career counseling
Advises students on strategies to address issues relating to high school deficiencies, academic warning, and academic probation
Contacts and consults with faculty and academic departments regarding student concerns
Provides orientation services to students; assists them in adjusting to new surroundings and academic demands
Articulates multiple options to new students and facilitates selection into programs such as Honors, Fresh Connections, ACAD, Student Support Services, and Study Abroad.

Everise

07.2020 - 12.2022

Professionally handled a high volume of incoming calls, chats, and emails from customers and identify the type of assistance the customer needs
Thoroughly and efficiently gathered customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
Resolved customer issues via one call resolution guidelines and/or escalated process
Met or exceeded company and client performance metrics
Maintained a balance between company policy and client benefit in decision making
Continuously evaluated and identified opportunities to drive process improvements that positively impact our client and its customers
Responsible for call disposition or compiling and documenting customer information as required
Ability to accept and embrace changes within the current business environment
Navigated through complex computer systems and customer relationship management tools (CRM) simultaneously to assist customers at a faster and more efficient speed
Provided information and answered questions in a positive manner to facilitate strong relationships with customers while building rapport
Created and resolved escalation tickets via Zendesk ticketing system
Provided feedback to management regarding customer problems, questions and needs
Maintains accurate records on complaints and/or other customer comments.

Just 4Kids Daycare

09.2019 - 07.2020

Designed and implemented early childcare curriculum for 30-40 students from multicultural backgrounds
Adapted materials and instructional methods to the interests, needs, and abilities of groups and individual children
Provided extra assistance to students with special needs, such as non-English-speaking students and/or those with physical & mental disabilities
Organized, supervised in games & other recreational activities to promote physical, mental, and social development
Participated in teacher-parent conferences regarding child's progress and/or concerns
Monitored students’ behavior and other factors necessary to safely care for students
Assisted in enforcing school and classroom rules and adhering to state laws and school district policies
Assisted with record keeping, such as attendance records, student progress notes and grades
Helped teachers prepare for lessons by assembling materials and equipment
Worked with teachers to design lesson plans and coordinate activities
Provided one on one and group-based learning support to help maintain students’ progress and development.

Macys Warehouse

11.2017 - 11.2018

Used scanners to quickly locate and track items in warehouse.
Collaborated with team members to achieve daily pick and pack goals.
Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Service Master Cleaning

10.2017 - 10.2018

Emptied trash cans and recycling bins to keep building clean and free of germs.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Kept building spaces premises clean inside and outside.
Maintained a well-organized supply closet for easy access to necessary tools.