Roneshia Brown
Irving,TX
Summary
Strong communication skills, display empathy when needed towards personal and/or during hardship difficulties. Accountable and reliable. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE/ COLLECTIONS
STATE FARM
02.2022 - 01.2023
- Making outbound and inbound calls for debt collection and assisting customers with questions regarding their insurance policies, billing, and negotiating immediate full payments.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Used skip tracing resources to locate debtors and updated information in company system.
- Processed payments and applied to customer balances.
CLAIMS SPECIALIST
BANK OF AMERICA
01.2019 - 12.2021
- Taking inbound calls to file fraud and non-fraud claims associated with customer EDD debit cards/transactions.
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates and legal actions.
- Processed and recorded new policies and claims.
Collections Agent
PRA GROUP
09.2016 - 11.2018
- Making outbound calls to collect on different accounts including hospital debt, and auto loans, and negotiated immediate full payments or acceptable timely payment arrangements.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated to collect balance in full.
Medical Receptionist
JPS
10.2013 - 07.2016
- Maintaining patient accounts and records, scheduling and confirming appointments
- Protecting patients’ rights by maintaining the confidentiality of medical and personal information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Responded to correspondence from insurance companies to verify patient's coverage.
Education
HS Diploma - undefined
Southwest High School
2007
Skills
- As400
- Collections
- 25-45 wpm
- Ms word
- Ms excess
- Medical Terminology
- Collection Calls
- Performance Goals
- Payment Plan Implementation
- Calm and Professional Under Pressure
- Communications Strategies
- Customer Relationship Management (CRM) Software
Timeline
CUSTOMER SERVICE REPRESENTATIVE/ COLLECTIONS
STATE FARM
02.2022 - 01.2023
CLAIMS SPECIALIST
BANK OF AMERICA
01.2019 - 12.2021
Collections Agent
PRA GROUP
09.2016 - 11.2018
Medical Receptionist
JPS
10.2013 - 07.2016
HS Diploma - undefined
Southwest High School
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