Human Resources professional with strong focus on team collaboration and achieving results. Skilled in recruitment, employee relations, and benefits administration. Reliable and adaptable, capable of managing changing needs and priorities. Known for effective communication and problem-solving abilities, ensuring positive workplace environment and efficient HR operations.
Hi, I’m
Roneshia Gibson
Las Vegas,NV
Summary
Overview
6
years of professional experience
1
Certification
Work History
Distinctive Control Inc.
Warehouse Supervisor
01.2024 - Current
Job overview
- Managed daily warehouse operations, maintaining efficient workflow and adherence to company policies.
- Administered inventory control processes to ensure accuracy and readiness for order fulfillment.
- Supervised a team, fostering a collaborative environment and enhancing productivity.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
NV Energy
Customer Service Rep
02.2023 - Current
Job overview
- Addressed customer inquiries and resolved issues to uphold high satisfaction levels.
- Provided information on products and services to enhance customer understanding and experience.
- Maintained company standards for excellence in customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Department of Motor Vehicles
DMV Clerk
09.2022 - 01.2024
Job overview
- Processed driver's licenses and identification card issuance and renewals, maintaining adherence to legal standards and contributing to public safety.
- Managed vehicle registration and titling tasks, ensuring precise documentation and timely completion.
- Provided thorough support and clear instruction to customers on licensing regulations and application processes.
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
Ross Dress for Less
Lead Stock Associate
05.2019 - 04.2022
Job overview
- Directed a team of 15 associates, focusing on effective training and supervision to enhance merchandise presentation and readiness.
- Oversaw inventory restocking procedures, ensuring optimal stock levels were maintained for customer satisfaction.
- Exceeded company expectations by consistently maintaining a clean, organized stockroom that facilitated efficient operations and expedited customer service.
- Improved customer satisfaction by maintaining a well-organized stockroom, enabling easy access to products as needed.
Education
Colorado Technical UniversityLas Vegas, NV
Bachelor of Science from Business Administration and Human Resource Management
12.2023
University Overview
- Dean's List 1st Semester 2022
- Honor Roll 1st Semester 2022
- Relevant Coursework: Human Resource & Business Administration
- GPA 3.7
Skills
- Problem-solving
- Inventory management
- Warehouse organization
- Employee relations
- New employee training
- Employee onboarding
- Personnel file management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Certification
- HRIS, Colorado Technical University, 2023
- SHRM, Colorado Technical University, 2023
Timeline
Warehouse Supervisor
Distinctive Control Inc.
01.2024 - Current
Customer Service Rep
NV Energy
02.2023 - Current
DMV Clerk
Department of Motor Vehicles
09.2022 - 01.2024
Lead Stock Associate
Ross Dress for Less
05.2019 - 04.2022
Colorado Technical University
Bachelor of Science from Business Administration and Human Resource Management
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