Ronesia Jefferies
Charlotte,NC
Summary
Service-driven bartender drawing from broad knowledge of cocktails, craft beers, and ciders to provide targeted, customer-oriented service. Excellent relationship-builder and multitasker with over two years of experience in handling high-volume customer flow. Team-oriented employee with clear communication and collaborative approach to workplace administration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Bartender
Dave And Buster's
05.2023 - Current
- Regularly cleaned and sanitized bar and dining areas.
- Closed out cash register and prepared cashier report at close of business.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Consulted with managers to organize special events and promotions.
- Collaborated with senior leadership to provide feedback to fellow bartenders and servers and train new front-of-house staff.
Senior Sales Manager
Health IQ
09.2022 - 12.2022
- Orchestrated sales team operations, delivering strategic insights to enhance efficiency and exceed client requirements.
- Designed and executed comprehensive sales training programs, boosting sales proficiency and revenue generation.
- Initiated a comprehensive employee feedback program that led to continuous improvement initiatives across various departments within the organization.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Senior Program Manager
GoHealth
05.2021 - 09.2022
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Demonstrated proactive leadership in overseeing program support, call quality monitoring, and training program development resulting in a 25% improvement in quality scores from Q1 to Q2.
- Leveraged industry best practices to optimize program management processes throughout the company.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets, consistently exceeding service-level objectives by over 2%.
Bartender
Soul Gastrolounge
04.2021 - 02.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Strategic Performance Manager
GoHealth
08.2020 - 05.2021
- Produced detailed and relevant reports for use in making business decisions, attaining a 5-star rating for Medicare insurance plans.
- Spearheaded process development and conducted in-depth performance trend analysis to steer improvement initiatives.
- Designed and executed quality improvement programs, resulting in heightened productivity and elevated service-level benchmarks.
- Enhanced employee engagement through tailored training programs and workshops.
Team Manager
GoHealth
06.2019 - 08.2020
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation, consistently surpassing targeted KPIs by over 50%.
- Evaluated employee performance and conveyed constructive feedback bi-weekly to improve skills.
- Maintained professional demeanor by staying calm when addressing dissatisfied consumers.
- Designed and implemented team-building initiatives, effectively fostering teamwork and mutual respect among team members.
Bartender
Bar Louie- University City
10.2017 - 06.2019
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Upsold menu items to customers, driving up per-sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
Education
BBA - Business Administration And Management
University of Phoenix
Tempe, AZ12.2025
High School Diploma -
Central Cabarrus High School
Concord, NC05.2005
Skills
- Customer service expertise
- Teamwork
- Physical stamina
- Food handling certification
- ABC standards
- Multi-tasking
- Adaptability
- Time Management
Certification
- ServSafe, National Restaurant Association - June 2023
Timeline
Lead Bartender
Dave And Buster's
05.2023 - Current
Senior Sales Manager
Health IQ
09.2022 - 12.2022
Senior Program Manager
GoHealth
05.2021 - 09.2022
Bartender
Soul Gastrolounge
04.2021 - 02.2022
Strategic Performance Manager
GoHealth
08.2020 - 05.2021
Team Manager
GoHealth
06.2019 - 08.2020
Bartender
Bar Louie- University City
10.2017 - 06.2019
BBA - Business Administration And Management
University of Phoenix
High School Diploma -
Central Cabarrus High School
Similar Profiles
Kristine BushKristine Bush
Accounting Supervisor at Dave and Buster's World HeadquartersAccounting Supervisor at Dave and Buster's World Headquarters
Syriahnne ParkerSyriahnne Parker
Bartender/Server at Dave and Buster's GaithersburgBartender/Server at Dave and Buster's Gaithersburg
Amanda HarrisonAmanda Harrison
Area Operations Manager at Dave and Buster'sArea Operations Manager at Dave and Buster's
David SaeidiDavid Saeidi
Operations Manager at Dave and Buster'sOperations Manager at Dave and Buster's
Wanda BlaneyWanda Blaney
Housekeeper at Extended Stay AmericaHousekeeper at Extended Stay America