Ronesia Washington
Director Of Operations
Denver,CO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hotel General Manager- Sales Manager, Marriott
Sandpiper Hospitality
10.2019 - Current
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Implemented innovative guest amenities to stay ahead of industry trends, distinguishing the hotel from competitors and offering unique experiences.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
District Manager, Restaurant-Retail
HMS Host International
02.2010 - 09.2019
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor's in Business Management - Business Administration And Management
Montclair State University
Montclair, NJ05.1997
Skills
- P&L Management
- Account Administration
- Project Organization
- Strategic Planning
- Recruiting
- Marketing
- Guest retention
- Staff Training and Development
- Quality Assurance
- Social media networking
- Competitor Analysis
- Brand Promotion
Certification
Certified Professional Facilitator, Proctor, National Restaurant Administration, 07/01/26
- Certified Hotel Administrator
- CM - Certified Manager Certification
Timeline
Hotel General Manager- Sales Manager, Marriott
Sandpiper Hospitality
10.2019 - Current
District Manager, Restaurant-Retail
HMS Host International
02.2010 - 09.2019
Bachelor's in Business Management - Business Administration And Management
Montclair State University