Ronessa Guillory
Healthcare, Receptionist
Iowa,LA. LA
Summary
Nursing Assistant with vast knowledge of medical terminology and infection control standards. Expertise in developmental factors specific to adult and geriatric care facility residents. Energetic Nurse Aide with 2 years of experience providing comprehensive support and care to patients. Committed to increasing treatment knowledge through hands-on learning for professional development. Skillful in solving complex problems and staying calm in emergency situations.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Nursing Assistant
Lake Area Medical Center
Lake Charles, LA
12.2021 - 10.2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented care actions by completing records and logs in medical software system.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Customer Service Representative/Sales Representative
TSD Global
Carmel, IN
09.2017 - 10.2021
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Determined customer needs and interests to recommend SiriusXM to customers.
CSP Receptionist
Calcasieu Parish Sherriff Office
Lake Charles, LA
08.2016 - 07.2017
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Medical Assistant Intern
Classic Chiropractic
Lake Charles, LA
06.2014 - 07.2014
- Created and prepared patient charts accurately for clinics and medical professionals.
- Obtained client medical history, medication information, symptoms, and allergies.
- Welcomed patients and inquired about wellbeing since last treatment.
Teller
Capital One Bank
Lake Charles, LA
12.2012 - 04.2013
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
Medical Assisting
Unitech Training Academy
Lake Charles, LA 09.2012 - 06.2014
Skills
Transporting patients
Responding to emergencies
Medical office administration
Companionship and emotional support
Recording vital signs
EMR / EHR
Conducting intakes
Patient-focused care
Documenting behaviors
Observing responses
Patient Management
Supporting personal needs
Measuring bodily fluids
Customer and client relations
Office administration
Documentation and reporting
Professional demeanor
Correspondence distribution
Telephone skills
Office management
Business administration
Time management
Performance improvement
Database administration
Timeline
Nursing Assistant
Lake Area Medical Center
12.2021 - 10.2022
Customer Service Representative/Sales Representative
TSD Global
09.2017 - 10.2021
CSP Receptionist
Calcasieu Parish Sherriff Office
08.2016 - 07.2017
Medical Assistant Intern
Classic Chiropractic
06.2014 - 07.2014
Teller
Capital One Bank
12.2012 - 04.2013
Medical Assisting
Unitech Training Academy
09.2012 - 06.2014