Summary
Overview
Work History
Education
Skills
About Me
Timeline
Hi, I’m

Ronethia Clayton

Birmingham,Alabama
Ronethia Clayton

Summary

Talented Accounts Receivable Specialist with 3 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.

Overview

4
years of professional experience

Work History

Regions Bank
Hoover, AL

Collection Specialist
04.2022 - Current

Job overview

  • Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
  • Developed solutions to resolve customer payment disputes or discrepancies.
  • Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
  • Analyzed customer creditworthiness, financial condition, and account history to determine appropriate collection action.
  • Negotiated repayment terms with customers based on their individual circumstances.
  • Maintained accurate records of all collection activities in the computer system.
  • Utilized problem-solving skills to address complex issues that arose during collection efforts.
  • Worked collaboratively with other departments to ensure timely resolution of customer issues.
  • Initiated legal proceedings against delinquent customers when necessary.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

Amazon
Bessemer, AL

Stowing
06.2020 - 02.2022

Job overview

  • Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
  • Maintained accurate inventory records by scanning bar codes for items received and shipped.
  • Loaded and unloaded packages from trucks using a forklift or pallet jack.
  • Organized stock rooms to ensure efficient use of space and easy accessibility to products.
  • Performed regular cycle counts to maintain accurate inventory levels throughout the facility.
  • Prepared outgoing shipments according to customer requirements, ensuring all documentation was completed accurately.
  • Provided assistance with special projects as needed by management staff.

Education

T.A. Lawson State Community College
Birmingham, AL

High School Diploma

University Overview

Skills

  • Goal-Oriented
  • Business Correspondence Writing
  • Account Management
  • Performance improvement techniques
  • Performance Improvements
  • Patience and Persistence
  • Negotiation

About Me

About Me
  • I work well with others communicating and emulating problems to find the best solution. I attend Lawson state community college with hopes to attended their nursing program in January . Im seeking work in hospitals to get experience and a understanding of the work before performing in the nursing field. Personally I am very hardworking I feel as if there is nothing I cannot accomplish with prayer and a little push all things are possible.

Timeline

Collection Specialist
Regions Bank
04.2022 - Current
Stowing
Amazon
06.2020 - 02.2022
T.A. Lawson State Community College
High School Diploma
Ronethia Clayton