Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronethia clayton

Birmingham

Summary

Dynamic professional with a friendly demeanor and strong organizational skills, experienced at UAB Medicine in delivering compassionate patient care. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork, while maintaining attention to detail in fast-paced environments. Adept at adapting quickly and fostering trust with clients and colleagues alike.

Overview

5
5
years of professional experience

Work History

Pct

UAB Medicine
08.2024 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Collection Specialist

Regions Bank
04.2022 - 06.2024
  • Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
  • Trained new team members on scripts, company services, and collection strategies.

Stowing

Amazon
03.2020 - 04.2022
  • Inspected items for any damages and reported discrepancies to supervisor.
  • Sorted over [Number] products onto shelves according to type, weight, and size.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Increased efficiency in stowing processes by implementing better organization and time management techniques.
  • Used hand trucks and pallet jacks to safely move items to designated areas.
  • Utilized scanning equipment to quickly locate and identify items and stock locations.
  • Stayed accountable for storage and organization of warehouse merchandise.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Education

Associate of Science - College

Lawson State Community College
Birmingham, AL

Junior High Education

Bessemer City High School
Bessemer, AL
05-2018

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Computer skills
  • Organizational skills
  • Calm under pressure

Timeline

Pct

UAB Medicine
08.2024 - 02.2025

Collection Specialist

Regions Bank
04.2022 - 06.2024

Stowing

Amazon
03.2020 - 04.2022

Associate of Science - College

Lawson State Community College

Junior High Education

Bessemer City High School

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