Ronetria McClain
Pontiac
Summary
Experienced caregiver with a demonstrated record of delivering outstanding support and care to individuals in need. Proficient in establishing a secure and nurturing environment, fostering independence, and preserving dignity. Exceptional aptitude for anticipating and addressing the distinct needs of each person, guaranteeing their physical and emotional welfare. Highly organized, detail-oriented, and possesses excellent communication skills to effectively cooperate with healthcare professionals and family members.
Overview
8
8
years of professional experience
Work History
Caregiver
North Oakland Caregivers
10.2021 - Current
- Supported clients in performing everyday tasks, boosting their quality of life.
- Performed house cleaning duties.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Tech Support 1
North American Bandcard
03.2019 - 09.2021
- I've worked from home during Covid 19 and have a quiet distraction-free office space with high speed internet
- Document and assist merchants with setting up their terminals or troubleshoot if they cant process transactions on the devices
- Provide transaction history if the merchant ask for the information
- Swap terminals and update account information in the system
- Document every customer account that called in
Customer Service Representative
Mphasis
10.2016 - 03.2019
- Quickly answer multiple inbound calls and document each user to assist with their corporate laptop/desktop computers or iDevices and with general questions
- Utilize LiveChat to assist users with any issues on their account or with their equipment also placing/checking orders in the system
- Generate /complete tickets for each call and if needed escalate tickets to a different department to get the issue resolved
Education
Diploma -
Pontiac Northern High School
Pontiac06.2008
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Housekeeping
- Strong ethics
- Meal preparation
- Housekeeping tasks
- Relationship building
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Flexible schedule and availability
Caregiver
- Patient companionship
- Dementia care
- Compassionate communication
- Medical record-keeping
- Team collaboration
- Medication and appointment reminders
- Supportive companionship
- Alzheimer's care
- Direct patient care
- Behavioral management
- Medication management
- Documentation
- COVID-19 safety policies
- Mobility assistance
- HIPAA compliance
- Special needs care
- Client documentation
- Bedside care
- Fast learner
- Patient mobility assistance
- Lifting and transferring
- Compassionate client care
Timeline
Caregiver
North Oakland Caregivers
10.2021 - Current
Tech Support 1
North American Bandcard
03.2019 - 09.2021
Customer Service Representative
Mphasis
10.2016 - 03.2019
Diploma -
Pontiac Northern High School
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