Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronette McHam

Tifton,GA

Summary

Dynamic Customer Care Analyst II at Mutualofomaha.com, recognized for enhancing customer satisfaction through effective complaint handling and problem-solving. Proven ability to exceed expectations by delivering personalized support and maintaining meticulous records. Skilled in CRM tools and active listening, fostering loyalty and repeat business while ensuring compliance with service standards.

Professional with strong background in customer support and analysis, ready to deliver impactful results. Skilled in problem-solving, data analysis, and communication, ensuring customer satisfaction and process improvement. Known for teamwork, adaptability, and reliability, driving success in dynamic environments. Prepared to excel in customer care role through effective collaboration and focus on measurable outcomes.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Benefits Claim Tech position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Customer Care Analyst II

Mutualofomaha.com
10.2022 - Current
  • Collaborated with cross-functional teams to ensure consistent customer support and issue resolution.
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
  • Continuously monitored personal performance against set goals and targets, proactively seeking ways to improve skills or knowledge as a Customer Care Analyst.
  • Worked closely alongside colleagues from various departments including sales representatives and technical experts when needed, ensuring customers received the most accurate and comprehensive assistance possible.
  • Streamlined communication processes for improved customer experience, ensuring clear and concise interactions.
  • Maintained detailed records of customer contacts, concerns, and resolutions, facilitating better follow-up support when needed.
  • Exceeded customer expectations by going above and beyond in providing personalized support, leading to increased loyalty and repeat business for the company.
  • Utilized CRM tools effectively to manage customer data securely while ensuring up-to-date information was readily available for colleagues handling subsequent inquiries.
  • Supported fellow Customer Care Analysts by sharing best practices, offering guidance during challenging situations, or stepping in when additional help was needed on calls or cases.

Delivery Driver

DoorDash/Spark
02.2021 - 10.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Enhanced customer trust by providing courteous and professional service during deliveries.

Communication Officer/911 Dispatcher

Turner County Sheriff's Office
08.2017 - 08.2021
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Read system maps and caller information, and documented details in system.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Improved accuracy in incident reporting by adopting standardized call coding systems.
  • Responsible for ensuring all information from FBI and Government data is correct and all documentation of tattoos, scars, alias's and any other detailed information received from all systems making sure there are no discrepancies to issue warrants from mistemeanors to convictedfelons. All information must be accurate so warrants won't be thrown out of court.
  • Major data must be accurate.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Education

High School Diploma -

Dalhart High School
Dalhart, TX
05-1974

Skills

  • Call center experience
  • Complaint handling
  • Account management
  • Service standard compliance
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Calm and professional under pressure
  • Reliability
  • Excellent communication
  • Computer skills
  • Understanding customer needs
  • Customer service excellence
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Phone etiquette
  • Microsoft office
  • Data entry
  • Product knowledge
  • Information gathering
  • Goal setting
  • Professionalism
  • Administrative and office support
  • De-escalation techniques
  • Time management abilities
  • Continuous improvement
  • Written communication
  • Professional telephone demeanor
  • Customer data confidentiality
  • Inbound call management
  • Policies and procedures adherence
  • Document and records management

Timeline

Customer Care Analyst II

Mutualofomaha.com
10.2022 - Current

Delivery Driver

DoorDash/Spark
02.2021 - 10.2022

Communication Officer/911 Dispatcher

Turner County Sheriff's Office
08.2017 - 08.2021

High School Diploma -

Dalhart High School

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Ronette McHam