Ronette Miller
Las vegas,NV
Summary
Adept at resolving complex customer issues, I enhanced satisfaction and loyalty at Foundever by providing personalized banking solutions and exceptional service. Trained peers, managed risks, and negotiated effectively, showcasing my cash handling expertise and empathy. Achieved notable referral growth through superior client relations and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Banking Specialist
Foundever
04.2024 - 10.2024
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
Enrollment Coordinator
Davis Healthy Nutrition
02.2023 - 04.2024
- Trained and mentored junior enrollment professionals.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Enhanced student satisfaction with enrollment procedures through timely response to inquiries and resolution of issues.
- Developed training materials for new Enrollment Coordinators to ensure consistent service delivery across the department.
Member Service Representative
Molina Healthcare
02.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Driver
Lyft
03.2020 - 02.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Collections Account Manager
Global Circulations
11.2017 - 02.2020
- Implemented automated reminder systems that contributed to a decrease in past due invoices.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
Education
Associate of Arts - Business Administration
Evergreen Valley College
San Jose, CA06-1988
Skills
- Cash handling and management
- Branch operations
- Banking product sales
- Bank services
Timeline
Banking Specialist
Foundever
04.2024 - 10.2024
Enrollment Coordinator
Davis Healthy Nutrition
02.2023 - 04.2024
Member Service Representative
Molina Healthcare
02.2022 - 02.2023
Driver
Lyft
03.2020 - 02.2022
Collections Account Manager
Global Circulations
11.2017 - 02.2020
Associate of Arts - Business Administration
Evergreen Valley College
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