Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronette Revels

Snow Hill,MD

Summary

Friendly and efficient customer service devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding retail standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Calm customer service with 20 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.

Diligent customer service offering 20-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Positive, upbeat customer service brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Driven, personable customer service and strategic thinker brings extensive experience in customer relationship management, conflict resolution, time management and document control.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Cheerful customer service with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Personable, friendly and solution-oriented customer service with over 20 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Enthusiastic Client Service Representative with 20 years of client interface experience. Well-versed in retail products, services and consumer trends. Skilled in both individual and team roles paired with expertise in training and mentoring new staff on company objectives.

Energetic and reliable customer service well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in customer service solutions.

Overview

23
23
years of professional experience

Work History

Customer Service Associate

Walmart
Berlin, MD
08.2001 - 08.2024
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Warehouse Worker

Coca Cola Bottling Co Consolidated
Salisbury, MD
2021.05 - 2022.06
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 15 pounds.
  • Collaborated with various departments to manage the timely delivery of orders and avoid delays.
  • Completed cycle counts and monthly inventory.
  • Maintained a clean, orderly work environment free of hazards.

Customer Service Cashier

Sam's Club
Salisbury, MD
10.2022 - Current
  • Answered product questions using knowledge of sales and store promotions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Operated cash register to record transactions accurately and efficiently.

Education

Some College (No Degree) - Computer Programming

Purdue University
West Lafayette, IN

Skills

I have worked at Walmart for 20years In those years I have worked around the whole store from being on the sales floor stocking to having to be an overnight support manager I have done customer service management also

  • Customer Support
  • Customer Service
  • Employee management
  • Stockroom procedures
  • Freight operations
  • Retail sales customer service

Timeline

Customer Service Cashier

Sam's Club
10.2022 - Current

Warehouse Worker

Coca Cola Bottling Co Consolidated
2021.05 - 2022.06

Customer Service Associate

Walmart
08.2001 - 08.2024

Some College (No Degree) - Computer Programming

Purdue University
Ronette Revels