RONETTE TORRES, RPA, FMA

Sr. Real Estate Manager

CBRE

San Francisco, CA

06.1996 - 11.2012

Managed numerous construction projects from tenant improvements to large scale capital improvements ranging from several hundred to several million dollars.
Worked diligently and efficiently to protect both the owner and tenant interests to minimize change orders and exceed expectations.
Promptly responded to tenant complaints and concerns for over 10 properties using database software.
Compiled maintenance and repair RFP's by reached out to local contractors for bid proposal remaining within budget parameters.
Assessed property, compiled information and wrote reports regarding findings for submission to owner or Asset Manager.
Maintained current contract files as prescribed by company contract policies and procedures.
Communicated with owner regularly regarding building and tenant issues.
Coordinated appointments with brokers and prospective tenants to show availability and contribute to low vacancy rates.
Provided emergency 24-hour on-call service for tenants on all building issues.
Collected and maintained careful records of rental payments always keeping receivables below company standards.
Developed annual operating budgets and monthly forecasts, as well as 5 year plans.
Maximized rental income while minimizing expenses through effective planning and control.
Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Oversaw and enhanced work of office team members and stationary engineering team members to promote optimal efficiency and obtain necessary results.
Managed projects and events for tenant retention and Holiday functions.
Generated professional networks by engaging in professional, industry and government organizations such as BOMI, BOMA, ACREM, and Chamber of Commerce.