Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roney Osorio Jr

Syracuse,United States

Summary

Skilled in diverse installation, maintenance, and repair tasks across various industries. Possessing hands-on experience in troubleshooting complex issues while delivering efficient solutions. Demonstrated ability to adapt quickly to new technologies and methodologies with strong problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Product Service Technician

Baxter International
Syracuse, United States
04.2023 - Current
  • Utilized advanced electronic and analytical skills to identify and resolve product issues effectively.
  • Repaired defective parts or assemblies using hand tools and soldering equipment.
  • Logged services performed in service ticket system.
  • Adhered to quality assurance procedures during every stage of the service process.

Geek Squad Advanced Repair Agent

Best Buy
Syracuse, United States
12.2020 - 04.2023
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Created detailed reports documenting all repair activities performed.
  • Built custom desktop systems according to customer specifications.
  • Removed malfunctioning components and replaced with new or refurbished parts.

Geek Squad Consultation Agent

Best Buy
Syracuse, United States
01.2019 - 01.2020
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Built strong relationships with customers through providing exceptional service.
  • Created reports related to customer inquiries and satisfaction surveys.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.

Education

High School Diploma -

Syracuse Academy of Science Charter School
Syracuse, NY
06.2017

Skills

  • Hardware repair
  • End-user training
  • Hand tool expertise
  • Flexible and adaptable
  • Troubleshooting and diagnosis
  • Soldering and wire splicing
  • Excellent customer service skills
  • Technical reporting and documentation

Certification

  • IPC-A-610, IPC, Acceptability of Electronic Assemblies
  • IPC-7711/7721, IPC, Rework, Modification and Repair of Electronics Assemblies

Timeline

Product Service Technician

Baxter International
04.2023 - Current

Geek Squad Advanced Repair Agent

Best Buy
12.2020 - 04.2023

Geek Squad Consultation Agent

Best Buy
01.2019 - 01.2020

High School Diploma -

Syracuse Academy of Science Charter School

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Roney Osorio Jr