MS Office
Roney Sarkar
Soft Service Operation Manager
Doha Qatar
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Operations Manager
Acciona
Doha Qatar
11.2019 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Formulated processes to reduce downtime and financial loss.
- Identified procedure or process changes required to improve performance and productivity.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed systems to track and log work issues.
- Reviewed operations reports to understand numbers and trends.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Introduced new methods, practices and systems to reduce turnaround time.
- Partnered with vendors and suppliers to effectively manage and budget.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Increased profit by streamlining operations.
Assistant Manager of Operations
ACIFM. Aktor Como Intercity Facility Manager
Doha Qatar
08.2018 - 10.2019
- Performed statistical analyses to gather data for operational and forecast team needs.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Introduced new methods, practices and systems to reduce turnaround time.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed and maintain operational guidelines for staff.
- Monitored employee productivity and optimized procedures to reduce costs.
- Coordinated with General Manager in different operational issues and promotional activities.
- Evaluated current operational strategies and recommend improvements.
- Developed productive, profitable and achievement-oriented working environments for employees.
- Educated operations team on best practices, company policies and service excellence standards.
- Supervised operations team to support operational excellence and excellent customer service.
- Generated operational reports for management on monthly schedule.
Training Officer/Project Coordinator Intern
Atoz Services
Doha Qatar
07.2016 - 08.2018
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Established personnel qualifications and coordinated onboarding activities.
- Adjusted instructional strategies according to student needs and understanding of material.
- Created tracking systems for incapacitated or inactive Marines.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Developed and implemented effective lesson plans to cover necessary material.
- Identified training needs and planned classes accordingly.
- Liaised between executives and entry-level workers, facilitating smooth communication.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
Custodial Shift Supervisor
FMM
Doha Qatar
07.2014 - 06.2016
- Completed schedules, shift reports and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Managed laundry sorting, washing, drying and ironing.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Evaluated employee performance and developed improvement plans.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Kept building entryway glass clean and polished for professional presentation.
- Worked with front desk to respond promptly to all guest requests.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Maintained required records of work hours, budgets and payrolls.
- Coordinated daily workflow through task prioritization and concise scheduling.
Housekeeping Supervisor
Costa Cruise
Italy
11.2013 - 04.2014
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports and other business documentation.
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed laundry sorting, washing, drying and ironing.
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
Housekeeping Supervisor
Hotel Sea Princess
Mumbai
10.2012 - 09.2013
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports and other business documentation.
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed laundry sorting, washing, drying and ironing.
Housekeeping Supervisor
Hotel Pride
Nagpur
02.2012 - 08.2012
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports and other business documentation.
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
Senior Warehouseman
Dyncorp.INT
Kandhare
01.2010 - 12.2011
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Directed system updates to boost productivity and control recordkeeping errors.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Kept corporate departments and customers updated on critical shipments.
- Enhanced slot control of freight in warehouse by optimizing organization efforts.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Prepared and checked outbound shipments for accuracy.
- Greeted customers and directed to requested products.
- Interacted with guests in friendly and knowledgeable way.
- Recorded daily activities for inventory control.
Housekeeping Supervisor
Hotel Imperial
Delhi
11.2007 - 09.2009
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports and other business documentation.
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
Education
High School Diploma -
St. Lawrence High School
Kolkata. India 04.2005 - 06.2007
B.Com - Commerce
St.Xavier,s College (Autonomous)
Kolkata. India 07.2007 - 03.2009
Secondary Education -
Ranaghat Bidhan Chandra Sikshyatan
Ranaghat. India. W.B 02.2003 - 03.2005
Skills
Risk analysis and management
Work flow planning
Employee relations and conflict resolution
Project Management
Risk management
Customer relations specialist
Staff Management
Operations management
Business administration
Supply chain distribution
Supply Chain Management
Software
Adler
GIM
Dataform
KnowCross
Pirana
Certification
Highfild Level3
Timeline
Operations Manager
Acciona
11.2019 - Current
IOSH Managing Safety
06-2019
Highfild Level3
12-2018
Assistant Manager of Operations
ACIFM. Aktor Como Intercity Facility Manager
08.2018 - 10.2019
BICS Assessor
03-2017
Training Officer/Project Coordinator Intern
Atoz Services
07.2016 - 08.2018
Custodial Shift Supervisor
FMM
07.2014 - 06.2016
Housekeeping Supervisor
Costa Cruise
11.2013 - 04.2014
USPHS - HACCP
03-2013
Housekeeping Supervisor
Hotel Sea Princess
10.2012 - 09.2013
Housekeeping Supervisor
Hotel Pride
02.2012 - 08.2012
Senior Warehouseman
Dyncorp.INT
01.2010 - 12.2011
Housekeeping Supervisor
Hotel Imperial
11.2007 - 09.2009
B.Com - Commerce
St.Xavier,s College (Autonomous)
07.2007 - 03.2009
High School Diploma -
St. Lawrence High School
04.2005 - 06.2007
Secondary Education -
Ranaghat Bidhan Chandra Sikshyatan
02.2003 - 03.2005