Summary
Overview
Work History
Education
Skills
References
Awards Organizations
Timeline
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Rongie Gordon

Atlanta

Summary

Dynamic IT professional with a proven track record at Tech Solutions Inc., excelling in troubleshooting and data analysis. Renowned for delivering exceptional customer service and adept at software installation. Skilled in Salesforce and Microsoft Office, I thrive in remote environments, ensuring efficient communication and organization to drive project success.

Overview

5
5
years of professional experience

Work History

06.2020 - Current
  • Worked collaboratively with team members to meet player's needs and ensure benefits compliance.
  • Provided customer service for new and existing clients regarding insurance and benefits inquiries.
  • Addressed Player's issues and inquiries, resolving concerns with empathy and professionalism.
  • Processed claims, provided status updates, and assisted with benefits enrollment.
  • Maintained a high level of player satisfaction through effective communication and timely problem-solving.

Education

Bachelor of Science - Psychology

Kennesaw State University
Kennesaw, Ga
05.2025

Skills

  • Trouble Shooting
  • IT diagnostics
  • Data Analysis
  • Tech Support
  • Software Installation
  • Customer Service Excellence
  • Remote Work Adaptability
  • Time Management and Organization
  • CRM Software: Salesforce
  • CRM Software: HubSpot
  • Communication Tools: Zoom
  • Communication Tools: Microsoft Teams
  • Communication Tools: Google Meet
  • Office Suite: Microsoft Office
  • Office Suite: Google Workspace
  • Data Management: Excel
  • Data Management: Troubleshooting microsoft

References

  • Dr. Andrew Howard, 143 Wilkinson St, Montgomery, Alabama, 36104, (334) 462-2696
  • Antoine Pettway, Kennesaw State Men Basketball Coach, (205) 861-4133

Awards Organizations

  • A member of Omega Psi Phi Fraternity Inc.
  • A member of Kennesaw State Men Basketball Team
  • Team Captain two years in a row.

Timeline

06.2020 - Current

Bachelor of Science - Psychology

Kennesaw State University

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