Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roni Ferrel

Delran

Summary

Dynamic business leader with a proven track record at Philly Pretzel Factory, excelling in operations management and customer service. Skilled in negotiation and relationship management, I enhanced profitability and employee retention through effective training and streamlined processes. Committed to fostering a positive work environment while ensuring compliance and operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Owner/Operator

Philly Pretzel Factory
12.2017 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Contributed positively to the local community through involvement in various events or charitable organizations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Administrative Assistant

Conversion Technologies
2010 - 2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

N/A - Business

Gloucester County College
Deptford, NJ

Diploma -

Gateway Regional High School
Woodbury Heights, NJ

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Staff training and development
  • Personnel management
  • Staffing
  • Operations oversight
  • Negotiation
  • Inventory management
  • Payroll processing
  • Relationship management
  • Budget development
  • Cashflow management
  • Finance management
  • Strong work ethic
  • Decision-making
  • Dependable and reliable
  • Customer service
  • Customer-oriented

Timeline

Owner/Operator

Philly Pretzel Factory
12.2017 - Current

Administrative Assistant

Conversion Technologies
2010 - 2017

N/A - Business

Gloucester County College

Diploma -

Gateway Regional High School

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