Summary
Overview
Work History
Education
Skills
Timeline
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Roni Klavohn

Fenwick,MI

Summary

Client Services Manager providing leadership to clients and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees.

Overview

17
17
years of professional experience

Work History

Client Manager II

Alight Solutions
01.2022 - Current
  • Enhanced client satisfaction by effectively addressing concerns and resolving issues in a timely manner.
  • Developed strong relationships with clients through regular communication and personalized service for increased loyalty.
  • Implemented new processes to streamline workflow and improve overall efficiency within the team.
  • Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.

System Analyst

Alight Solutions
05.2014 - 12.2021
  • Improved system efficiency by analyzing and optimizing software processes.
  • Enhanced user experience through the implementation of interface updates and usability improvements.
  • Collaborated with cross-functional teams to develop system solutions tailored to business needs.
  • Spearheaded data migration projects, ensuring seamless transfer of information between systems.

Benefits Administrator

Alight Solutions
01.2010 - 05.2014
  • Enhanced employee satisfaction by efficiently managing benefits administration processes.
  • Streamlined benefits enrollment procedures for improved employee experience and reduced processing time.
  • Maintained compliance with federal and state regulations by conducting regular audits of benefit programs.
  • Developed effective communication materials to educate employees on available benefit options and changes in policies.

Call Center Representative

Alight Solutions
01.2007 - 01.2010
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Master of Science - Elementary Education

Pensacola Christian College
Pensacola, FL
07.1996

Skills

  • Team Oversight
  • Client Services
  • Strategy Development
  • Resource Allocation
  • Team Leadership
  • Organizational Skills
  • Project Management
  • Multitasking
  • Effective Communication
  • Problem Solving

Timeline

Client Manager II

Alight Solutions
01.2022 - Current

System Analyst

Alight Solutions
05.2014 - 12.2021

Benefits Administrator

Alight Solutions
01.2010 - 05.2014

Call Center Representative

Alight Solutions
01.2007 - 01.2010

Master of Science - Elementary Education

Pensacola Christian College

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Roni Klavohn