Summary
Overview
Work History
Education
Skills
Timeline
Generic

R'oni McDonald

Memphis,TN

Summary

Proven track record in enhancing customer satisfaction and streamlining inventory processes, demonstrated during my tenure at Methodist LeBonheur Healthcare. Skilled in customer service and pallet jack operation, I excel in high-pressure environments, significantly improving service levels. Energetic and reliable, I am committed to delivering exceptional results through clear communication and a positive attitude.

Overview

3
3
years of professional experience

Work History

Stocking Associate

Wal-Mart Supercenter
02.2024 - Current
  • Collaborated with team members to maintain a clean, organized work environment.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Stocked designated items on shelves, end caps and displays.
  • Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.

Patient Access Representative

Methodist LeBonheur Healthcare
04.2022 - 09.2024
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Customer Service Cashier

Walmart Supercenter
07.2022 - 02.2024
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.


  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Education

Associate of Science - Nursing/Psychology

Northwest Community College
Southaven, MS
05-2025

Skills

  • Heavy Lifting

  • Restocking Shelves

  • Pallet Jack Operation

  • Customer service

  • Clear Communication

  • Energetic and Outgoing

  • Willing to Learn

  • Punctual and Reliable

  • Item scanning

  • Positive Attitude

Timeline

Stocking Associate

Wal-Mart Supercenter
02.2024 - Current

Customer Service Cashier

Walmart Supercenter
07.2022 - 02.2024

Patient Access Representative

Methodist LeBonheur Healthcare
04.2022 - 09.2024

Associate of Science - Nursing/Psychology

Northwest Community College

Similar Profiles

CREATE PROFILE
R'oni McDonald