Roni Messer
Cedar Rapids,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Permit Technician
City of Cedar Rapids
Cedar Rapids , IA
1996.08 - Current
- Coordinating plans with required documentation and ensuring permit submittal requirements are in compliance with plan review for permitting.
- Schedule building and trade inspections
- Continuously developing and strengthening productive working relationships with citizens, property owners, contractors and co-workers.
- Review building permit applications for accuracy and completeness. Working closely with the Right of Way and Zoning Departments.
- Meetings with contractors, property owners, and co-workers regarding permit submittals and requirements.
- Perform data entry into computerized databases related to permitting activities.
- Coordinate the issuance of Temporary and Final Certificates of Occupancy upon completion of projects for residential and commercial projects.
- Ensure compliance with local regulations regarding permitting processes. Working Zoning if setback requirements are met, Change in Use or if the property is in the Floodplain.
- Verifying General, Electrical, Mechanical, Plumbing, and Sign Contractors are licensed to perform work in accordance with the state and local requirements.
- Work one-on-one with applicants in completing permit applications and providing assistance with their building plans.
- Process permit applications and issuing permits. E-mailing approved plans, permit placard, and receipt using established procedures.
- Provide assistance to customers using TylerPay and CSS Portal on various aspects of the permitting process.
- Work closely with other departments within The City of Cedar Rapids to ensure timely processing of permits.
- Maintain and update BSD Folder for commercial permits.
- Answered customer inquiries about permit requirements at the public counter, over the phone or by email.
- Receive and submitted payments for fees, accurately tracking amounts, issuing receipts and updating computer systems.
- Verify contractors are current with their licensing and insurance requirements to issue permits.
- Assist in training the CSC Front Counter Admin
- Greet and direct customers to the department or person to speak with.
Client Service Receptionist
H & R Block Tax Services
Cedar Rapids , IA
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Received and processed payments for tax preparation
Education
Some College (No Degree) - Business
Ellsworth Community College
Iowa Falls, IASome College (No Degree) - Liberal Arts and General Studies
Indian Hills Community College
Ottumwa, IASome College (No Degree) -
Kirkwood Community College
Cedar Rapids, IASkills
- Customer service
- Multi-tasking
- Problem resolution
- Detail Oriented
Certifications
- Certified Permit Technician June 2006
- Certified Zoning Inspector October 2010
Timeline
Permit Technician
City of Cedar Rapids
1996.08 - Current
Client Service Receptionist
H & R Block Tax Services
Some College (No Degree) - Business
Ellsworth Community College
Some College (No Degree) - Liberal Arts and General Studies
Indian Hills Community College
Some College (No Degree) -
Kirkwood Community College
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