RONI Pagning
Minneapolis,MN
Summary
I am a high skilled IT Desktop Support Technician with four years of experience working in the field. Excellent troubleshooting and good interpersonal skills to assist customers with computer software and hardware issues. Possesses a thorough knowledge of computer hardware and software applications. Has an Associate of Applied Science Degree in Information Technology and actually pursuing a bachelor degree in cybersecurity .
Overview
4
4
years of professional experience
Work History
Behavior Modification Analyst
Minnesota Department Of Human Services
04.2023 - Current
- Providing assistance with resident developmental goals
- Supporting residents while maintaining healthy and safe environment
- Assisting residents with daily living skills
- Assist individuals with disabilities with their daily living activities
- Administer medication(s) according to guidelines
- Aid in implementing treatments, training programs, and developmental/behavioral plans
- Encourage community participation
- Document all observations and daily progress notes
- Communicate effectively with team members
- Assist individuals in performing their cleaning responsibilities
- Transport and accompany individuals to appointments, outings, and shopping
- Perform other responsibilities and duties as assigned by supervisor
IT Desktop Support
America Tech , Inc
03.2019 - 04.2023
- Work with IT Helpdesk tickets, and engage with core team to organize daily activities.
- provide customer service and communication effectively.
- Managed over 60 calls per shift while resolving over 30 ti
- Printer management, set up and configuration
- Active Directory, AD permissions and OU structures.
- Microsoft 365
- Respond to ticket owners and troubleshoot issues locally in customs office or remotely, as work requires
- Deploy computers (Windows based) and troubleshot them when necessary, and onboard new and existing employees in company with IT processes, policies, procedures, and technology.
- Keep clients and environmental compliance with updates whenever possible.
- Good organizational skills, ability to work independently, and excellent written and verbal skills
- ability to translate technical information for non-technical staff
- problem-solving methodology with ability to multitask in fast-paced environment
- Proficient in communication and interpersonal skills as applied to interaction with customers, coworkers, and others
- Ability to effectively organize and prioritize work and perform in effective and timely manner.
- Flexible and open to learn any new skill .
Education
Bachelor's - Cybersecurity Technology
University of Maryland Global Campus
College Park, MD12.2024
Associate of Applied Science - Information Technology
Prince George's Community College
Upper Marlboro, MD05.2023
Skills
- Analytical thinking
- Attention to detail
- Customer service best practices
- Knowledge of computers and other hardware devices
- Knowledge of network troubleshooting, Ethernet and IP configuration
- Knowledge of software distribution and patch management
- Knowledge of ticketing-based support systems
- Excellent verbal ,written and interpersonal communication in English and French
- Problem-solving
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Behavior Modification Analyst
Minnesota Department Of Human Services
04.2023 - Current
IT Desktop Support
America Tech , Inc
03.2019 - 04.2023
Bachelor's - Cybersecurity Technology
University of Maryland Global Campus
Associate of Applied Science - Information Technology
Prince George's Community College
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